Kelli Roberts
Saint Joseph,MO
Summary
Dedicated professional with a strong background in patient care and medical administration. Known for exceptional team collaboration and clear communication, ready to contribute to enhancing patient or customer experiences and improving operational efficiency.
Experienced with diagnostic testing and medical equipment maintenance. Utilizes analytical skills to ensure accurate results and efficient operations. Track record of attention to detail and effective collaboration in healthcare settings.
Medical professional with well-rounded background in diagnostic testing and equipment maintenance. Known for delivering accurate test results and ensuring optimal functioning of medical devices, which enhances patient outcomes. Prioritizes teamwork and adaptability, recognized for strong technical skills and reliability.
Overview
21
21
years of professional experience
Work History
Medical Technician
Mosaic Life Care
Saint Joseph, MO
08.2025 - Current
- Conducted routine laboratory tests to assist in patient diagnosis and treatment plans.
- Operated medical equipment, ensuring proper functionality and adherence to safety protocols.
- Assisted in maintaining accurate records of test results and patient information.
- Collaborated with healthcare professionals to facilitate effective patient care.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
Marketing Director/ Admissions Coordinator
Saint Joseph Health and Rehabilitation
Saint Joseph, MO
03.2024 - 08.2025
- Oversaw budget allocation for marketing projects, ensuring efficient use of resources to achieve maximum impact.
- Analyzed market trends and consumer behavior to inform strategic decisions and improve service delivery outcomes.
- Collaborated with cross-functional teams to align marketing initiatives with organizational goals and service offerings.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Built strong relationships with industry professionals and influencers.
Administrative Assistant
Heartland Industries
Saint Joseph, MO
08.2020 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Medical Receptionist
Sabates Eye Centers
Saint Joseph, MO
08.2016 - 05.2020
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records in electronic health record (EHR) systems for compliance and efficiency.
- Coordinated insurance verification processes, ensuring timely authorizations for procedures.
- Improved front desk operations by implementing new check-in protocols that reduced wait times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Sales/ Collections
Citi Bank Corporate
Kansas City, MO
01.2005 - 08.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account collections while maintaining positive customer relationships.
- Utilized CRM software to track interactions and ensure follow-up on outstanding accounts.
- Trained new team members on best practices in customer service and collections processes.
- Analyzed customer payment trends to identify potential issues and mitigate risks proactively.
- Collaborated with cross-functional teams to develop solutions for complex customer issues.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
South Park Chrisitan Academy
Saint Joseph, MO05-1999
Skills
- HIPAA regulations
- Direct patient care
- Patient interaction
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Medical Technician
Mosaic Life Care
08.2025 - Current
Marketing Director/ Admissions Coordinator
Saint Joseph Health and Rehabilitation
03.2024 - 08.2025
Administrative Assistant
Heartland Industries
08.2020 - 03.2024
Medical Receptionist
Sabates Eye Centers
08.2016 - 05.2020
Customer Service Sales/ Collections
Citi Bank Corporate
01.2005 - 08.2016
High School Diploma -
South Park Chrisitan Academy