KELLI SAFFORD
Oak Park,MI
Summary
Detail-oriented administrative professional with 28 years of experience in various roles. Proficient in data entry, customer service, and office management. Skilled in typing, records management, and Microsoft Outlook. Strong background in administrative support and customer service.
Overview
8
8
years of professional experience
Work History
Loan Processor I
Enova International
08.2022 - 09.2024
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Maintained accurate records in computer database system during loan origination process.
- Provided excellent customer service, maintaining high satisfaction levels among borrowers.
- Reviewed and verified loan application documents for completeness and accuracy.
- Conducted verification of employment, income, and deposits to support loan decisions.
- Updated client account information and records in company databases.
Vendor Resolution Specialist
Rocket Mortgage LLC
03.2020 - 05.2022
- Provided support to verify employment verbally or for income information for clients to obtain a mortgage or refinance a home.
- Data entry of employment dates, job title, position, and income.
- Inbound and outbound calls to employers or Lending Partners to obtain employers' information via phone or through email.
- Uploaded documents for proof of employment to clients' files.
- Researched employers via Google, RES, Yellow Pages to confirm employer phone number, address, and email.
Administrative Assistant Consultant
S3-Strategic Staffing Solutions
04.2016 - 03.2020
- Provided support to the Oak Park School District Office of Student Enrollment and Data Services.
- Data entry of student enrollment applications, reproducing student information when needed.
- Assisted parents and the community with completing enrollment packets.
- Assisted my department with the State of Michigan, Student Aid Count.
- Executed phone calls to parents and the community.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
WAYNE COUNTY COMMUNITY COLLEGE
05.1995
Skills
- Mortgage Loan Software
- File Management
- Customer Service
- Effective communication
- Efficient data entry and typing experience
- Active Listener
- Build relationships
- Problem-Solving
- Multi-Tasking
- Computer navigation and telephone skills
- Verifier of sensitive information
- Attention to Detail
- Employment Verification
- Document Management
- Processing documents
- Proficient in Microsoft, Google Docs, G-Chat & Teams
Timeline
Loan Processor I
Enova International
08.2022 - 09.2024
Vendor Resolution Specialist
Rocket Mortgage LLC
03.2020 - 05.2022
Administrative Assistant Consultant
S3-Strategic Staffing Solutions
04.2016 - 03.2020
WAYNE COUNTY COMMUNITY COLLEGE
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