Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelli Salmon

Ashland,VA

Summary

Dynamic Customer Success Specialist with a strong focus on client satisfaction and retention, ensuring comprehensive support and effective solutions to meet customers' needs. Highly skilled at managing customer relationships, resolving issues promptly and providing insightful product guidance. Known for a methodical approach to tasks, valuing results, and maintaining order. Solid work ethic, ensuring completion of tasks with minimal errors.

Overview

38
38
years of professional experience

Work History

Assistant Store Manager

Cato Fashions (PT)
07.2024 - Current
  • Customer Service and Sales, making sure all Customers exit the store with a positive shopping experience.
  • Consistently meets or exceeds sales goals by 10%.
  • Assist with store operations, merchandising, and asset protection.

Customer Success Specialist

Integrapark, LLC (a BU of Fullsteam) (FT/Remote)
03.2022 - Current
  • Develop strong customer relationships and loyalty through effective communication. Our customers oversee more than 3,000 parking garages and lots.
  • Conduct client onboarding sessions.
  • Perform weekly 'reach out' sessions to better assess customers' needs.
  • Develop and maintain the company knowledgebase.
  • Create and update digital and print support resources.
  • Promote our SaaS billing and parker management software along with our credit card payment processing services.
  • Act as POC for escalated support requests.

Resource Sharing Coordinator/Systems Administrator

Randolph-Macon College
06.2008 - 03.2022
  • Head of the Library's Interlibrary Loan Program.
  • Ensured access to research databases, e-books, and e-journals.
  • Led two simultaneous software conversions in over half the time compared to other US Academic Libraries.
  • Supervised 3 Student Workers.
  • Led an initiative to digitally preserve the College's yearbook collection.
  • Library IT Hardware and Software support.
  • Won Excellence in Service award in 2021 for my efforts in moving the Campus to online learning during the Pandemic.
  • Received numerous credits in Faculty book publications for my efforts in procuring their research material.

Administrative Systems Analyst

U.S. Court of Appeals for the 4th Circuit
05.1987 - 06.2008
  • Also served the Court as a Briefing Clerk, Courtroom Deputy, Transcript Coordinator, and Judicial Financial Disclosure Database Administrator, and Court Statistician.
  • Key team member in the development of the Court's current Case Management System and in launching the Court's Mediation Program.
  • As an Administrative Systems Analyst, I created docket entries, forms and notices, and created and ran programs to extract Court data for uses in varies applications.
  • The 4th Circuit Court of Appeals has Judges located across 5 states.

Education

Biology & Sports Medicine

James Madison University
Harrisonburg, VA

Skills

  • Customer Service and Sales
  • Project Management
  • MS Office 365 and Google Suite
  • MS Teams and Zoom
  • Relationship and Team Building
  • IT Hardware and Software
  • SharePoint and Adobe Acrobat
  • Working Knowledge of Salesforce

Languages

US English (Fluent)

Timeline

Assistant Store Manager

Cato Fashions (PT)
07.2024 - Current

Customer Success Specialist

Integrapark, LLC (a BU of Fullsteam) (FT/Remote)
03.2022 - Current

Resource Sharing Coordinator/Systems Administrator

Randolph-Macon College
06.2008 - 03.2022

Administrative Systems Analyst

U.S. Court of Appeals for the 4th Circuit
05.1987 - 06.2008

Biology & Sports Medicine

James Madison University

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