Kelli Scott
Delray Beach,FL
Summary
I am a highly motivated job seeker with a vast experience of detailed oriented customer service.
Overview
12
12
years of professional experience
Work History
Liquor Store Clerk
Publix
11.2022 - 08.2023
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Maintained lottery sales, made sure balanced at end of shift
Auto Collision Estimator
Autonation, Inc
02.2015 - 03.2020
- Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Competed final customer paperwork for delivering vehicle
Auto Collision Estimator
Wayne Akers Ford, Inc
01.2012 - 02.2015
- Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Completed final paperwork for delivering vehicle
Education
No Degree - Small Business Administration And Management
Santaluces Community High School
Lantana, FL06.1986
Skills
- Customer Service
- Cleanliness and Organization
- Customer Assistance
- Damage Assessment
- Repair Planning
- Insurance Negotiation
- Insurance procedures
- Parts Ordering
- Claims Processing
- Cost Estimation
- Multitasking Abilities
Timeline
Liquor Store Clerk
Publix
11.2022 - 08.2023
Auto Collision Estimator
Autonation, Inc
02.2015 - 03.2020
Auto Collision Estimator
Wayne Akers Ford, Inc
01.2012 - 02.2015
No Degree - Small Business Administration And Management
Santaluces Community High School
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