Kelli Shambayati

• Stay up to date on training, travel industry trends, and new properties.
• Contact preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
• Provide customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintain operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Respond promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Research cruises, hotels, tours, airfare options and siteseeing options to best meet client expectations.
• Maintain consistent record of completing projects in accordance with schedule and budget requirements.
• Resolve travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
• Follow up with customers before travel and upon return.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets

• Assist the Director of F&B, Assistant Director of F&B, and all F&B managers
• Attend all food and beverage meetings and take notes to document and email out to all parties
• Attend hotel weekly meeting with each departments managers and take notes of important information to disperse for departments leaders
• Handled daily printing of all restaurants menus
• Complete supply requisitions and submits to Food and Beverage Director
• Codes invoices in accounting system.
• Forward all guest comment cards and GSS surveys to Food and Beverage Director and Assistant Food and Beverage Director; prepares response Letters and follows up as requested per standard procedures.
• Assist with recruitment and other related tasks assigned by Food and Beverage Director and Assistant Food and Beverage Director in assistance with The HR team on a daily, weekly and monthly basis.
• Assist the Food and Beverage payroll & daily, weekly and monthly reports.
• Work with Food and Beverage Director and Assistant Food and Beverage Director to coordinate and organize scheduling of appointments and meetings.
• Creates and updates all Food and Beverage documents. Communicating to the team any changes or new Standard Operating Procedures.

• Preparing and reviewing documents
• Managed the executive’s schedule
• Represented the executive in calls and meetings when the executive is unavailable
• Produced reports and presentations
• Office management tasks
• Provided historical reference by developing and utilizing filing and retrieval systems, recording meeting discussions
• Welcomed guests and customers, answering or directing inquiries
• In charge of new employee paperwork and filing

• Assist getting technicians ready for the day with checking the vehicles and ensure all is ready for the jobs assigned each day
• Signing out vehicles and boxes ended for jobs
• Assist with meeting on daily jobs with Managers to see current job status & add prospects
• Answering initial calls with leads
• Filing & office tasks
• Creating new systems, organization of office & warehouse
• Assisting with documentation for new hires
• Coordinate biweekly payroll & timestation
• Place orders when needed for company needs
• Inventory of equipment and
• Work closely with Office Manager and Human Resources to ensure all is in order
• Assisting with uploads on each job for insurance and to corporate.

• Work closely with Director of Leisure Sales to fulfill daily tasks, projects, make reservations, respond to leads, quote rates, work with clients to form itineraries
• Ensure prompt and courteous service is extended to both internal and external customers
• Coordinate and host monthly FAM Trips at MPB
• Travel to key US markets(Southeast) for business development
• Participate in road shows, tradeshows, agency visits, industry events and FAM Trips
• Create strategies for all Consortia programs
• Manage our Tour Operator Accounts and Reservations
• Handle Commissions process
• Assist with Fine Hotels & Resorts training with front office team
• Monitor and achieve our leisure sales goals on monthly, quarterly, and yearly basis
• Prepare quarterly and annual reports, as required for DOSM, Montage International and Virtuoso
• Establish relationships with account partners, evaluate promotional opportunities
• Work with other departments within the hotel to raise/maintain awareness of leisure sales customers, partnerships and key strategies
• Work closely with Reservations and Front Office to ensure all details of the agreements were delivered and guests depart satisfied
• Create invoices and purchasing orders
• Perform site visits with travel advisors

• Work closely with Catering Sales Manager and Leisure Sales Managers to fulfil daily tasks,

projects, make reservations, respond to leads, quote rates, work with clients to form itineraries

• Create invoices and purchasing orders
• Perform site visits with travel agents and clients for potential wedding/ social events
• Create bookings in Delphi and ensure ready for turnover
• Created the Packages and Promotions document for this property

• Rotational management position through all departments of hotel
• Further my knowledge of hotel management, policies, operations, and functions
• Works side by side management staff to excel in career
• Assist in payroll
• Help plan Holiday parties for employees and managers
• Train in all areas of hotel to excel in the company
• Create BEO’s, help oversee and manage events from beginning to end
• Work closely with Catering Managers to further knowledge of catering events, and excel with Delphi
• Manage high volume operations: Irvin Mayfield’s Jazz Playhouse, Desire, PJ’s Coffee Shop, LeBooze, and In Room Dining at Royal Sonesta New Orleans
• Create the online website for Irvin Mayfield’s Jazz Playhouse
• Lead all F&B outlets through high volume local events as Mardi Gras, French Quarter Festival, and Jazz Festival
• Manage events in Catering & Banquets with 20-200 person events.
• Create scheduling, oversee budget and payroll

• Oversee and supervise all duties performed by all Front Office employees
• Proper training and daily monitoring of service from employees to other employees and guests
• Coach, counsel and discipline employees when necessary
• As the resorts TravelPass Manager (hotel rewards program) – attend conference calls, update goals, tracking of new members, ensuring acknowledgement of returning members during their stay.
• Assist with managers to keep department within budget and payroll
• Trained and supervised staff
• Performed daily check-ins, check-outs and resolved charges on guest bills
• Performed daily reservations reports, room lists, refunds