Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelli Shifflett

Afton,VA

Summary

Dedicated aspiring individual looking to further my career with 3+ years of customer service via phone and email. Adept at taking information from clients/customers, Expertise in delighting customers with timely, accurate and personable service. Also proficient in using software and self-management tools to work efficiently and independently. Seeking a remote customer service role to leverage my skills and ensure customer service satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hairstylist/Assistant Front Office Manager

Wintergreenresort Spa
Afton , VA
03.2024 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong customer relationships to encourage repeat business.
  • Performed data entry into computer systems for tracking purposes.
  • Answered phones and routed voicemails to respective employees.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Explained policies and procedures to visitors.
  • Assisted other stylists with busy periods in the salon.

Hairstylist/Receptionist

Debbie's Hair Designs
Waynesboro, VA
05.2023 - 12.2023
  • Organized scheduling of appointments throughout the day.
  • Ensured timely delivery of customized service
  • Developed effective communication strategies.
  • Juggled various tasks simultaneously.
  • Developed sustainable connections with clients.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Front Desk Assistant

Boost Hair Salon
Amherst , VA
05.2021 - 08.2021
  • Trained new employees on proper front desk operations and customer service techniques.
  • Created and optimized employee schedules for shift coverage.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Delivered comprehensive reports facilitating informed management decisions.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

High School Diploma -

Nelson County High School
Nelson, VA
05-2023

Skills

  • Customer relationship management
  • Appointment scheduling
  • Data entry systems
  • Technical troubleshooting
  • Service delivery assessment
  • Team collaboration
  • Client retention strategies
  • Time management
  • Problem resolution
  • Attention to detail
  • Data entry management
  • Detail orientation
  • Policy explanation
  • Organization
  • Computer skills
  • Typing speed
  • File maintenance
  • Call handling

Certification

  • Cosmetology License 2022-2023

Timeline

Hairstylist/Assistant Front Office Manager

Wintergreenresort Spa
03.2024 - Current

Hairstylist/Receptionist

Debbie's Hair Designs
05.2023 - 12.2023

Front Desk Assistant

Boost Hair Salon
05.2021 - 08.2021

High School Diploma -

Nelson County High School

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Kelli Shifflett