Kelli Shirley
Hiawatha
Summary
Adoption Specialist with extensive experience at the Department of Children and Family Services, specializing in client advocacy and case management. Skilled in maintaining accurate records and ensuring regulatory compliance while promoting teamwork among diverse professionals. Effective communicator focused on improving client outcomes through strategic support and resource management.
Overview
16
16
years of professional experience
Work History
Adoption Specialist
Department of Children and Family Services
Topeka
05.2017 - Current
- Assisted families in the adoption process, providing individualized guidance and support.
- Screened prospective adoptive parents for eligibility requirements, such as criminal background checks, financial stability, and home inspections.
- Maintained comprehensive records of all adoptions in accordance with state regulations.
- Collaborated with social workers, attorneys and other professionals involved in the adoption process.
- Maintained confidentiality through stringent handling of charts and data.
Quality Assurance Analyst
KVC
Hiawatha
07.2014 - 05.2017
- Developed individualized service plans with clients and their families.
- Maintained accurate case notes documenting all relevant information regarding client contact and progress made towards goals.
- Participated in interdisciplinary team meetings to discuss current cases and provide updates on progress made by clients.
- Ensured that proper documentation is completed within required timelines according to agency policy.
- Actively participated in regular supervision sessions with supervisors to review caseloads.
- Researched available resources within the community that could be beneficial for clients.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports.
Customer Service Rep
Magazines Unlimited
05.2009 - 07.2014
- Addressing questions and concerns from customers via phone and email, ensuring prompt and accurate responses to enhance customer satisfaction.
- Handling customer complaints and issues with professionalism, working to find effective solutions that restore customer satisfaction and loyalty.
- Assisting customers with order placement, payment processing, and transaction verification, ensuring smooth and efficient purchasing experience.
- Accurately documenting customer interactions, inquiries, and transactions in the company’s Access database to ensure a comprehensive customer history.
- Collecting and analyzing customer feedback through surveys, reviews, and direct communication to identify trends and areas for improvement.
- Safeguarding customer data and sensitive information in compliance with privacy regulations and company policies.
- Demonstrating flexibility and adaptability in response to evolving customer needs, market trends, and company objectives.
Education
High School Diploma -
Louisville High School
Woodland Hills05-1998
Skills
- Client advocacy and support
- Case management
- Effective communication
- Recordkeeping and documentation
- Attention to detail
- Quality assurance processes
- Clerical and administrative support
- Computer proficiency
- Decision making
- Task prioritization strategies
- Research and analysis
Timeline
Adoption Specialist
Department of Children and Family Services
05.2017 - Current
Quality Assurance Analyst
KVC
07.2014 - 05.2017
Customer Service Rep
Magazines Unlimited
05.2009 - 07.2014
High School Diploma -
Louisville High School
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