Kelli Sholes
Consumer Supervisor
Lewiston,MI
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the impact of daily lives threw this pandemic and sense of urgency to help my community. Motivated to learn, grow and excel with a long term employment. I strive to be an *Above & Beyond* person in general and really feel I could bring a lot to the table for you.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Consumer Supervisor
Bridges Of Indiana
Lafayette, IN
01.2017 - 08.2018
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts. Up to 120 hours a week.
- Developed team communications and information for meetings for all quarterly, and annual meetings with Case Managers, and Behavior specialist.
- Proved successful working within tight deadlines and fast-paced atmosphere, short staffed, call offs, and weather fronts.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations. Such as all incident reports threw BBDS within required timeline.
- Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and raise funds.
Direct Support Staff (Lead)
CDC Resources
Monticello, IN
03.2015 - 12.2016
- Worked to improve and enhance patient lives through effective and compassionate care.
- Updated patient files with current information about vitals, behaviors and other data relevant to MAR, behavior and general ISP treatment planning.
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
- Supervised daily activities and provided assistance when needed.
- Administered medication as directed by physician.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assistant Manager
Prince Trucking LLC
Rensselaer, IN
10.2004 - 12.2013
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Education
High School Diploma -
B.O.C.E.S
Mexico, NY 01.2013 - 01.2013
No Degree - Medical Assisting
Bryant & Stratton
Liverpool, NY 01.2013 - 09.2014
Associate of Arts - Culinary Arts
Le Cordon Bleu
Chicago, IL 09.2015 - 09.2016
Skills
Media relations
Leadership
Good telephone etiquette
Basic math
Supervision
Customer service
MS Office
Conflict resolution
Detail-oriented
Communication planning
Timeline
Consumer Supervisor
Bridges Of Indiana
01.2017 - 08.2018
Associate of Arts - Culinary Arts
Le Cordon Bleu
09.2015 - 09.2016
Direct Support Staff (Lead)
CDC Resources
03.2015 - 12.2016
High School Diploma -
B.O.C.E.S
01.2013 - 01.2013
No Degree - Medical Assisting
Bryant & Stratton
01.2013 - 09.2014
Assistant Manager
Prince Trucking LLC
10.2004 - 12.2013