Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Simmons

Williamson,GA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience

Work History

Problem Solver

Target
04.2024 - Current
  • Analyzed complex problems to identify effective solutions and streamline processes.
  • Defined problem to identify, prioritize and select alternatives.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Responded proactively and positively to change.
  • Work with team members to help train and educate on warehouse tasks.
  • Work with leads daily to keep aging dwell time down by locating carts and pallets to get put away in quick manner to ensure we continue to service guest.

Director of Operations

Volume Transportation Inc.
11.2001 - 04.2024
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Oversaw daily operations of 10-15 office employee and 200+ drivers ensuring the execution of daily tasks.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies and procedures
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information..
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded proactively and positively to rapid change.
  • Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
  • Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Coordinated emergency responses, providing swift solutions to potential transportation challenges.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Monitored and tracked dispatch communication systems.
  • Created user accounts, set up new computers, assigned permissions and assisted with phone and server issues
  • Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Warehouse Associate

Cardinal Health
08.2001 - 11.2001
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.

Warehouse Associate

Amazon
08.2000 - 07.2001
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Education

High School Diploma -

Stockbridge High School
Stockbridge, GA
05.1995

Skills

  • Operations Oversight
  • Organizational Skills
  • Customer Service
  • Team Leadership
  • Conflict Resolution
  • Appointment Scheduling
  • Data Entry
  • Trucking Dispatching
  • Critical Decision-Making
  • Adaptability and Flexibility
  • Communication
  • Work Ethic
  • Problem identification
  • Problem resolution
  • Teamwork and collaboration

Timeline

Problem Solver

Target
04.2024 - Current

Director of Operations

Volume Transportation Inc.
11.2001 - 04.2024

Warehouse Associate

Cardinal Health
08.2001 - 11.2001

Warehouse Associate

Amazon
08.2000 - 07.2001

High School Diploma -

Stockbridge High School

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