Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Sippola

Summary

Accomplished Assistant General Manager at Panera Bread, adept in strategic planning and team leadership, significantly enhancing operational efficiency and customer satisfaction. Expert in budgeting and marketing initiatives, I spearheaded projects that drove sales growth and fostered a positive work environment, boosting employee retention. Skilled in food safety and training development, my approach resulted in notable brand awareness.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience

Work History

Assistant General Manager

Panera Bread
08.2014 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Bank Teller

APCO Employees Credit Union
02.2008 - 06.2014
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Assistant Manager

Pet Smart
05.2001 - 01.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

No Degree - Business

Jacksonville State University
Jacksonville, AL

High School Diploma -

Chelsea High School
Chelsea, AL
05-2000

Skills

  • Team leadership expertise
  • Food safety and sanitation
  • Training and development background
  • Strategic planning skill
  • Budgeting expertise
  • Marketing initiatives

Timeline

Assistant General Manager

Panera Bread
08.2014 - Current

Bank Teller

APCO Employees Credit Union
02.2008 - 06.2014

Assistant Manager

Pet Smart
05.2001 - 01.2008

No Degree - Business

Jacksonville State University

High School Diploma -

Chelsea High School

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Kelli Sippola