Kelli Sloan
Summary
Dynamic 911 Telecommunicator with proven expertise in emergency management and strategic call prioritization at Tangipahoa Parish Communications District. Demonstrated ability to manage stress effectively while enhancing public safety through efficient resource coordination and active listening. Committed to delivering exceptional service in high-pressure situations, ensuring swift responses during critical incidents.
Communication professional prepared for critical response roles within emergency services. Extensive experience managing emergency calls and dispatching appropriate resources swiftly and accurately. Known for strong team collaboration, adaptability, and calm demeanor under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Tangipahoa Parish Communications District
03.2022 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Increased public safety by efficiently dispatching emergency services to urgent situations.
- Managed stressful calls with empathy and professionalism, maintaining caller calm until help arrived.
Caregiver
Linda Kelley
01.2020 - 02.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
High School Diploma -
Walker High School
Walker, LaNo Degree - Real Estate
Burk Baker School Real Estate
Baton Rouge, LA01-2016
No Degree -
Baton Rouge Community College
Baton Rouge, LA08-2006
Skills
- Emergency management
- Ability to manage stress
- Firefighting protocols
- Strategic call management
- Disaster response
- Experienced in software utilization
- Active listening
- Dependable and responsible
- Emergency action plans
- Professional phone communication
- Map reading
- Computer-aided dispatching
- Teamwork
- Stress tolerance
- Call prioritization
Certification
- PST - Public Safety Telecommunicator
- Telecommunicator CPR Training
- Ethics Training for Public Servants
Timeline
911 Telecommunicator
Tangipahoa Parish Communications District
03.2022 - Current
Caregiver
Linda Kelley
01.2020 - 02.2022
High School Diploma -
Walker High School
No Degree - Real Estate
Burk Baker School Real Estate
No Degree -
Baton Rouge Community College
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