Kelli Star
Las Vegas
Summary
Accomplished Coordinator adept in case management and crisis intervention, showcasing a proven track record of enhancing skills through effective multidisciplinary collaborations. Leveraged organizational skills to exceed satisfaction goals, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Care Coordinator
Caring Professionals
04.2016 - 02.2024
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
Reception/SecurityAccounts Receivable, Tax Support
SDDco Brokerage Advisors, LLC
09.2017 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist Coordinator
Janover Madison Location
10.2015 - 05.2016
- Handled incoming calls and inquiries to provide prompt assistance to clients.
- Enhanced visitor experience with warm and professional reception services.
- Maintained office supplies and resources, supporting seamless daily operations.
- Implemented filing systems and documentation processes to streamline administrative tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
- Worked with customer service to handle escalated customer issues.
- Covered shift shortages as well as tax season overtime shifts to keep production schedule on time.
Security/Conference Coordinator
KPMG Worldwide Office Headquarters
10.2014 - 05.2015
- Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
- Ensured compliance with venue guidelines and regulations, minimizing risk of disruptions or penalties during events.
- Oversaw on-site staff during conferences, maintaining a high level of professionalism and responsiveness to attendee needs.
Reception/Catering Coordinator
Labaton Sucharow
09.2007 - 04.2014
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Monitored billing schedules, meeting tight deadlines.
- Facilitated successful internships through regular communication with both students and host organizations, ensuring mutual satisfaction.
Education
High School Diploma -
Bishop Gorman High School
Las Vegas, NVNo Degree - Criminal Justice
College of Southern Nevada
Las Vegas, NVSkills
- Documentation
- Data entry
- Case management
- Organizational skills
- Multidisciplinary team collaborations
- Database coordination
- Crisis intervention
- Time management
- Problem-solving
Timeline
Reception/SecurityAccounts Receivable, Tax Support
SDDco Brokerage Advisors, LLC
09.2017 - 03.2018
Care Coordinator
Caring Professionals
04.2016 - 02.2024
Receptionist Coordinator
Janover Madison Location
10.2015 - 05.2016
Security/Conference Coordinator
KPMG Worldwide Office Headquarters
10.2014 - 05.2015
Reception/Catering Coordinator
Labaton Sucharow
09.2007 - 04.2014
High School Diploma -
Bishop Gorman High School
No Degree - Criminal Justice
College of Southern Nevada
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