Overview
Work History
Education
Skills
Timeline
Generic
Kelli Stellrecht

Kelli Stellrecht

Hamburg,NY

Overview

18
18
years of professional experience

Work History

Internal Auto Damage Adjuster-Subrogation Review Team

Geico
11.2022 - Current
  • Created detailed assessments of damages to property and vehicles.
  • Assessed complex claims and accurately determined value of damages.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Developed and maintained courteous and effective working relationships.
  • Review demands from adverse carriers and claimants to determine fair and reasonable damages to be paid regarding claims.
  • Review out of pocket expenses for claimants.
  • Issue payments regarding involved parties for approved damages when applicable.
  • Work out of Arbitration Forums.
  • Hold required licenses for current position.
  • Completed and passed Auto Damage Training for current position.

Payment Recovery Unit-Senior Liability/Damage Adjuster

GEICO
04.2014 - 11.2022
  • Maintained claims data in Atlas systems.
  • Negotiated liability/damage settlement agreements to resolve disputes.
  • Followed up with insured individuals regarding premium and deductible payments.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Handled Claims calls from customers and other stakeholders about the Aribitration process.
  • Documented information gathered in field and uploaded data to company database for efficient processing using
  • Responsible for recovering funds through Arbitration Forums for both liability and damage disputes involving automobile accidents.
  • Listen and hear dockets involving liability and damage disputes amongst other insurance companies.
  • Negotiate damages that are in dispute with adverse carriers.
  • Respond to Aribitration regarding liability and damage disputes for claims files.

Internet Claims Department

Geico
07.2012 - 01.2014
  • Determined proper course of action for claims processing.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.

Claims Adjuster

GEICO
01.2009 - 07.2012
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Prepared summaries of damage, payments, and policy coverage.
  • Maintained suspicious claims database and prepared reports for supervisors.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Organized, planned and documented materials for Auto claims.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Collected Accident information from customers to complete claims and legal files.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.

Service Representative

GEICO
04.2005 - 01.2009
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Maintained and managed customer files and databases.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Accepted payments and updated accounts with latest information.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Maintained productivity and quality standards at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor Of Science - Economics

SUNY Buffalo State
Buffalo, NY

Skills

  • Claim Handling
  • Damage Mitigation
  • Repair Negotiations
  • Damage Assessment
  • Claims Evaluations
  • Insurance Policy Coverage Knowledge
  • Customer Satisfaction
  • Analyzing Claims
  • Payment Transactions
  • Skilled in Negotiation
  • Efficient Service

Timeline

Internal Auto Damage Adjuster-Subrogation Review Team

Geico
11.2022 - Current

Payment Recovery Unit-Senior Liability/Damage Adjuster

GEICO
04.2014 - 11.2022

Internet Claims Department

Geico
07.2012 - 01.2014

Claims Adjuster

GEICO
01.2009 - 07.2012

Service Representative

GEICO
04.2005 - 01.2009

Bachelor Of Science - Economics

SUNY Buffalo State

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Kelli Stellrecht