Kelli Stockwell
Grand Ronde,OR
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
4
4
years of professional experience
Work History
Housekeeper
Oregonized vacation rental services inc
Depoe Bay, OR
06.2024 - Current
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Emptied trash receptacles throughout the property.
- Assisted in laundry services including washing, drying, and folding linens.
- Returned rooms to occupant-ready status to satisfy future guests.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
Wait Staff Member
Spirit Mountain Casino
Grand Ronde, OR
07.2021 - 10.2022
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Filled condiments and napkin containers during slack periods.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Trained new employees to perform duties.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Handled special customer requests for separate checks and menu substitutions.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Took beverage orders from patrons and served drinks promptly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Cleaning Assistant
Spirit Mountain Casino
Grand Ronde, OR
11.2020 - 07.2021
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Followed company uniform, performance and security policies with every job.
- Collected trash from floors within hallways, bathrooms and work areas.
- Dusted furniture, machines or equipment.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Education
High School Diploma -
Willamina High School
Willamina, OR06-1997
Skills
- Deep cleaning
- Dusting
- Cleaning techniques
- Linen replacement
- Deep cleaning expertise
- Excellent oral and written communication
- Housekeeping
- Kitchen cleaning
- Detail-oriented
- Sorting and washing laundry
- Drawer balancing
- Customer service
- Receipt handling
- Promotions and discounts
- Gift card handling
- Spirit, wine, and beer expertise
- Credit and cash transactions
- Liquor regulations and compliance
- Point of sale proficiency
- Reliability and punctuality
- Liquor law compliance
- Cash management
- Patience and empathy
- Time management skills
- Cash handling expertise
- Work ethic and integrity
- Attention to detail
- Cash handling and management
Timeline
Housekeeper
Oregonized vacation rental services inc
06.2024 - Current
Wait Staff Member
Spirit Mountain Casino
07.2021 - 10.2022
Cleaning Assistant
Spirit Mountain Casino
11.2020 - 07.2021
High School Diploma -
Willamina High School
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