Kelli Swistak

*Assist with patients needs and questions

* Engage with patients and helping encourage their recovery goals

* Perform Q's to ensure patients safety

* Perform Intakes for new patients arrival

* Help organize patients discharge

* Assist with organizing group activities for patients

• Handle all incoming calls in a timely manner
• Answer all chats from customers
• Respond to all emails and make sure they are forwarding to correct department
• Organize all mail and scan documents into the system
• Greet customers and all visitors
• Order office supplies and organize the office as needed
• Handle all customer complaints and resolve them in timely manner
• Assist other departments as needed
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
• Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
• Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.

• Answer all calls in a timely manner
• Data entry
• Respond to emails in a timely manner
• Follow up with clients as needed
• Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
• Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
• Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.

• Enroll new customers in the program
• Answer calls in high call volume environment
• Follow up with customer's questions and concerns
• Data entry
• File all documents
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.