Summary
Overview
Work History
Education
Skills
Additional Information
Willing to relocate
Timeline
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Kelli Szaibel

Kelli Szaibel

Charlotte,NC

Summary

Experienced with coordinating and executing successful events for various clients. Utilizes exceptional organizational skills and attention to detail to ensure smooth and memorable events. Knowledge of vendor management, budget control, and client communication to deliver high-quality results.

Being highly motivated and goal-oriented, I have strong determination to expand my employment in Psychology. I have a very passionate interest in understanding human behavior and utilizing psychological principles to positively impact individuals and improve their mental well-being. Committed to continuing professional development and staying up-to-date with advancements in the field. With excellent communication skills and a genuine empathy for others, I am eager to contribute to a dynamic psychology team and make a meaningful difference in peoples lives.


Overview

7
7
years of professional experience

Work History

Server

Duckworth's Grill & Taphouse
12.2022 - Current
  • Very quick moving and attentive
  • Memorization skills
  • Multi-tasking
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server

WINE Shop At Rivergate
10.2021 - 01.2023
  • Served at Casual-American Restaurant, extended amount of wine/beer knowledge
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

CharBar no. 7
09.2020 - 04.2022
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Hostess/Server

Dunwellz
03.2020 - 10.2020
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Barista

Starbucks
05.2019 - 03.2020
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Cashier

Harris Teeter
09.2017 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

High school diploma -

Queen'S Grant Community
Charlotte, NC
06.2019

Skills

  • Social listening
  • Social media management
  • School psychology
  • Hospitality service expertise
  • Memory retention
  • Guest engagement
  • Table setting knowledge
  • Organizational skills
  • Leadership
  • Barista Experience
  • POS
  • Upselling
  • Time management
  • Sales
  • Serving
  • Restaurant experience
  • Food safety
  • Food handling
  • Public Relations
  • Exceptional customer service
  • Special events planning
  • Event setup and breakdown
  • Social media expertise
  • Product marketing
  • Editing and proofreading
  • Behavior analysis
  • Reliability and punctuality

Additional Information

I am a very hardworking person who is always looking for the next step in becoming a better version of myself. I am understanding, compassionate, and quick to adapt. I take pride in my work ethic and find I have earned what I have worked so hard for. Expansion and experience is a major goal of mine when it comes to a new atmosphere and new opportunities.

Willing to relocate

  • Charlotte, NC
  • Matthews, NC
  • Mint Hill, NC

Timeline

Server

Duckworth's Grill & Taphouse
12.2022 - Current

Server

WINE Shop At Rivergate
10.2021 - 01.2023

Server

CharBar no. 7
09.2020 - 04.2022

Hostess/Server

Dunwellz
03.2020 - 10.2020

Barista

Starbucks
05.2019 - 03.2020

Cashier

Harris Teeter
09.2017 - 03.2020

High school diploma -

Queen'S Grant Community

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Kelli Szaibel