Kelli Thomas
Waldorf,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Accounts Payable Associate
Level Green Landscaping
Upper Marlboro, MD
09.2024 - 03.2025
- Processed a minimum of 2 check runs per week
- Responded to vendor inquiries regarding payments.
- Entered vendor credits to ensure proper payment to vendors.
- Communicated and reconciled credit card activity.
- Worked with payroll personnel to ensure employee advances are communicated and processed
- Worked with Branch Managers to assist with reviewing expenses.
- Tracked payments and expenditures including purchase orders, invoices, and statements.
- Matched purchase orders to invoices and logged into computer
- Managed employee uniform process which consisted of monthly count and distribution
- Contributed to audit preparation by maintaining organized records and documentation.
- Provided other financial and administrative support for the organization as needed
Associate Project Manager
Complex Care Solutions
Remote
02.2020 - 11.2023
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
E-Commerce Customer Service Coordinator
Goodwill of Greater Washington
Forestville, MD
01.2019 - 01.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Kept accurate records to document customer service actions and discussions.
Senior Finance Coordinator
American Physical Therapy Association
05.2014 - 06.2017
- Processed daily financial transactions in support of finance team objectives.
- Gathered and collected all financial information for business and verified accuracy in system.
- Participated in annual audits preparation, facilitating a smooth process with minimal discrepancies identified by auditors.
- Collaborated with finance department to streamline invoice processing, reducing payment turnaround times.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
Administrative Assistant
Owens & Minor
Hanover, MD
08.2011 - 02.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Science - Criminal Justice
University of Phoenix Online Campus
01.2028
High School Diploma -
Frederick Douglass High School
01.2002
Skills
- Communication Skills
- Positive Attitude
- Attention To Detail
- Data Privacy
- Bank reconciliation
- Clerical skills
- Time management
- Invoice processing
- Excellent computer skills
- Check processing
- Customer service
- Teamwork and collaboration
Timeline
Accounts Payable Associate
Level Green Landscaping
09.2024 - 03.2025
Associate Project Manager
Complex Care Solutions
02.2020 - 11.2023
E-Commerce Customer Service Coordinator
Goodwill of Greater Washington
01.2019 - 01.2020
Senior Finance Coordinator
American Physical Therapy Association
05.2014 - 06.2017
Administrative Assistant
Owens & Minor
08.2011 - 02.2014
High School Diploma -
Frederick Douglass High School
Bachelor of Science - Criminal Justice
University of Phoenix Online Campus
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