Kelli Thorpe
Randleman,NC
Summary
Quality Assurance Nurse offering proven clinical knowledge, natural interpersonal strengths, and technical abilities seeking a rewarding work environment along with a winning team that will fully utilize management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Quality-focused and efficiency-driven leader.
Overview
22
22
years of professional experience
Work History
Quality Assurance and Performance Improvement RN
Randolph Health Home Health / AHS
10.2022 - Current
- Reviewed all Start of Cares and Resumptions for quality and inconsistencies
- Educated clinicians on specific QA standards and documentation requirements
- Collaborated with management to provide training on improved processes
- Implemented a streamlined process for documentation reviews
- Collaborated with the outsourced coding team weekly
- Educated clinicians and staff on OASIS standards and provided support to clinicians when applicable
RN Case Manager
Randolph Health Home Health / AHS
08.2021 - 10.2022
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals, and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications, and changes.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
RN Case Manager
Advanced Home Health
02.2021 - 07.2021
- Performs nursing assessments and develops, implements and evaluates plans of care in conjunction with the physician, patient and caregivers per agency policy and procedure
- Supervises LPN and Home Health Aide
- Plans and implements patient health teaching and health counseling regarding the disease process(es), self-care techniques and prevention of complications
- Performs patient admissions, recertification, subsequent visits, and discharge visits
- Advised and coached patients progressing from hospitals, rehab facilities, and other medical organizations to at-home treatment settings.
- Educated family members and caregivers on patient care instructions.
RN Circulator
Thomasville Medical Center
12.2020 - 02.2021
- Recorded/reported patient changes to appropriate persons
- Advocated for and strived to protect the health, safety, and rights of patients.
- Thorough documentation of patient care
- Collaborated with members of patients' healthcare team to deliver the appropriate level of care.
- Prepped operating rooms to comply with environmental asepsis standards.
Med-Surg
Wesley Long Community Hospital
08.2020 - 11.2020
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Provided a high level of individualized care to adult patients across multiple medical specialties.
- Educated patients and families on illnesses, medications, and treatment plans.
- Performed nursing assessments and developed patient-specific treatment plans to deliver comprehensive care.
- Started intravenous fluids, administered medications, and documented patient charts
Office Manager/Sales Agent
Allstate Insurance Company
03.2001 - 09.2017
- Increased sales and customer satisfaction through personalized care and attention.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns.
- Identified new targets, developed new business opportunities, and presented product lines to customers.
- Explained features and advantages of various insurance products or services to promote sales.
- Supervised support and clerical staff and collaborated with agency owner on processes and outcomes
Education
Bachelor of Science - Nursing
University of North Carolina At Wilmington
Wilmington, NC08.2024
Associates Degree - Nursing
Randolph Community College
Asheboro, NC2020
Skills
- Chronic Disease Management
- Operational Standards
- Staff Supervision
- Care Plan Development
- Determine Medical Necessity
- Setting Up Referrals
- Patient Care Planning
- Case Conferences
- Intakes and Discharges
- Staff Training
- Medicare Regulation
- Patient Education
Affiliations
Mental Health First Aide Randolph Community College, 2018
American Heart Association Basic Life Support (BLS) certified 2022
Timeline
Quality Assurance and Performance Improvement RN
Randolph Health Home Health / AHS
10.2022 - Current
RN Case Manager
Randolph Health Home Health / AHS
08.2021 - 10.2022
RN Case Manager
Advanced Home Health
02.2021 - 07.2021
RN Circulator
Thomasville Medical Center
12.2020 - 02.2021
Med-Surg
Wesley Long Community Hospital
08.2020 - 11.2020
Office Manager/Sales Agent
Allstate Insurance Company
03.2001 - 09.2017
Bachelor of Science - Nursing
University of North Carolina At Wilmington
Associates Degree - Nursing
Randolph Community College
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