Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Kelli Trenkle

Santee,CA

Summary

Dynamic Store Manager with extensive experience at CVS Pharmacy, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and improving operational efficiency through effective training and inventory management. Skilled in problem-solving and fostering positive employee relations, driving a culture of excellence in fast-paced retail environments.

Overview

21
21
years of professional experience

Work History

Store Manager

CVS Pharmacy
04.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Assistant Manager

Walmart
02.2009 - 02.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • A CVS Store Manager is responsible
  • Developing and implementing strat store performance, managing inventory, and maintaining a safe and efficient working environment

Ticket Counter Supervisor

Airport Terminal Services Inc
01.2005 - 06.2009
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Ensured compliance with applicable laws and regulations by staying current on industry updates and adjusting policies accordingly.
  • Trained associates on product specifications, merchandising, counter organization and retail sales.
  • Monitored merchandising, organization and appearance of wholesale and retail counters.
  • Conducted regular performance evaluations, offering constructive feedback to staff members for continuous improvement opportunities.
  • Established strong relationships with vendors, fast and accurate delivery times, pushback of aircraft
  • Monitored employee productivity regularly identifying areas for improvement that ultimately increased overall efficiency.

Education

N/A - Criminal Science

Grossmont College
El Cajon, CA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control

Timeline

Store Manager

CVS Pharmacy
04.2020 - Current

Assistant Manager

Walmart
02.2009 - 02.2020

Ticket Counter Supervisor

Airport Terminal Services Inc
01.2005 - 06.2009

N/A - Criminal Science

Grossmont College

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Kelli Trenkle