Kelli Virnig
Lynn,MA
Summary
Accomplished Patient Access Coordinator with a proven track record at Brigham & Women's Research Hospital, enhancing operational efficiency by implementing an electronic health record system. Skilled in HIPAA compliance and insurance verification, coupled with exceptional customer service abilities. Demonstrates strong organization and problem-solving skills, ensuring confidentiality and patient trust.
Organized Patient Access Coordinator with solid background in managing patient intake and streamlining administrative processes. Successfully facilitated patient flow and improved scheduling efficiency. Demonstrated expertise in patient registration and insurance verification, ensuring smooth operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Brigham & Women's Research Hospital
11.2023 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Patient Service Representative III
North Shore Physician Group
05.2022 - 04.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled all workques for the facility: primary care, cardiology, nutrition, endocrinology, pulmonology, rheumatology & COVID
- Handled outreach calls for Population Health
Patient Service Representative III
North Shore Physicians Group
01.2014 - 06.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Performed all Population Health outreach
- Managed the primary care workque for the office
Education
High School Diploma -
Timberline High School
Lacey WA 06-1982
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Healthcare
- Customer service
- Problem-solving
- Friendly and outgoing
Certification
Certified Medical Administrative Assistant
Timeline
Patient Access Coordinator
Brigham & Women's Research Hospital
11.2023 - Current
Patient Service Representative III
North Shore Physician Group
05.2022 - 04.2024
Patient Service Representative III
North Shore Physicians Group
01.2014 - 06.2022
Certified Medical Administrative Assistant
High School Diploma -
Timberline High School
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