Kelli Wancik
Ravenna,OH
Summary
Experienced in revenue cycle processes, including billing and claims management, with a proven track record of efficiently identifying and resolving discrepancies. Utilizes strong analytical skills to ensure accurate financial reporting. Adept at effective communication and collaboration, working closely with cross-functional teams to enhance overall financial performance.
Overview
16
16
years of professional experience
Work History
Billing Collection Representative/Facility Billing
Akron Children's Hospital
11.2020 - Current
- Performs billing duties included obtaining required data Submitted Claims, correcting Charges Researching billing delays for payors and third-party payors Performs follow-up duties including making written and telephone inquiries Resubmitting rejected or denied claims Resolving credit balance accounts Verifying correct payment and adjustments from payors via payor websites and or telephone
Patient Access Coordinator
Akron Children's Hospital
07.2016 - Current
- Reviewed insurance eligibility Obtained benefit information Discussed treatment plans Scheduled dental appointments Answered incoming calls Researched and solved billing concerns Assisted families with financial arrangements Helped families apply for hospital charity Sent authorizations out to insurances Gave pricing estimates for future visits
Patient Account Specialist
Akron Children's Hospital
11.2013 - Current
- Answer incoming calls Assist families concerns and complaints regarding physician services, hospital services, and billing issues Update insurance and patient/guarantor demographics Review and pre-screen HCAP guidelines with families Read and Interpret EOB's Investigate patient issues with primary and secondary and make sure insurances are effective and billed out properly Verify insurance coverage and eligibility Set up payment arrangements and take payments over the phone Apply missing adjustments per the EOB's to the patients accounts Distribute patient payments/insurance
Treatment Coordinator
Dental One Partners
01.2013 - Current
- New Patient interviews/patient relations Discussing dental benefits when applicable Sent pre-estimates and following up with patients Presenting fees and giving estimates of treatment Documenting financial arrangements/commitments to pay Implementing financial policies Educating patients about veneers, implants, crowns, bridges, Periodontal disease and any other treatment that was diagnosed by the dentist Tracking and calling patients with incomplete treatment Monitoring production and collections
Patient Accounts Representative
Summa Health Systems
02.2012 - Current
- Reviewed and researched denied claims Sent out corrected claims Reviewed patient eligibility and updated accordingly Filed appeals for claims and worked accordingly Handled the closing process for the billing office and logged in excel program Answered phones Handled patient inquires on billing questions Take payments from patients over the phone Set up payments arrangements for patients
Patient Relations Coordinator/ Office Manager
DentalWorks
11.2008 - Current
- Updated customer information Reviewed insurance eligibility and obtained benefit information Discussed treatment plans and financial arrangements Scheduled appointment with proper doctor Researched and solved billing questions Posted Charges out and post payments using Practice View 2020 Ordered supplies needed to run office efficiently Staff scheduling Reviewed budget on a daily basis Processed petty cash for office Trained newly hired employees on company software, treatment plans, and dental insurance Worked as acting manager for six months during office leader transition Promoted to Assistant Office Manager Accessed programs and set up correct payment strategies based on patient means and needs Organized timely and accurate referrals to help patients obtain health care services and access available resources Counseled patients on potential financial liabilities and payment requirements
Education
Health Administration - Administration
American Public University
02.2023
Skills
- Account Monitoring
- Problem Investigation
- Call Center Background
- Conflict Resolution
- Attention to Detail
- Revenue Cycle Management
- Goal oriented
- New hire training
- Customer research
- Account review
- Proficiency in Epic
Timeline
Billing Collection Representative/Facility Billing
Akron Children's Hospital
11.2020 - Current
Patient Access Coordinator
Akron Children's Hospital
07.2016 - Current
Patient Account Specialist
Akron Children's Hospital
11.2013 - Current
Treatment Coordinator
Dental One Partners
01.2013 - Current
Patient Accounts Representative
Summa Health Systems
02.2012 - Current
Patient Relations Coordinator/ Office Manager
DentalWorks
11.2008 - Current
Health Administration - Administration
American Public University
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