Summary
Overview
Work History
Education
Skills
References
Committee
Affiliations
Timeline
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Kelli White

Kelli White

Mustang,Oklahoma

Summary

Dynamic and results-oriented professional with a proven track record at CDK Global, adept in programming documentation and enhancing customer satisfaction. Excelled in complaint resolution and employee engagement, significantly improving team productivity. Skilled in balancing workloads and leveraging strong problem-solving abilities to deliver exceptional support and solutions. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Assoc Programmer/Customer Service Representative

CDK Global
Mustang, OK
11.2021 - Current
  • Client Support in the Forms Programming department.
  • Built, adjusted, and maintained financial documents for automotive dealerships.
  • Worked daily on Microsoft Suite applications and proprietary software.
  • Provided technical support to customers for application issues.
  • Analyzed user needs and system functionality to identify areas for improvement.
  • Resolved complex programming problems by troubleshooting existing
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Team lead

Hobby Lobby
02.2013 - 11.2021
  • Performed inventory control and stocking, supply ordering.
  • EPJ operation, licensed, and experienced.
  • Promoted to Team Lead, I ran the day-to-day operation of 60 staff.
  • Used reporting tools to manage productivity and deadlines.

  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

Juvenile Detention Officer

Alan J. Couch Center through Community Works
05.2009 - 02.2013
  • Provided emotional and physical support to juveniles in detention facilities.
  • Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
  • Reported incidents of misconduct or violations of policy to supervisors.
  • Conducted security checks on the facility grounds and surrounding areas.
  • Assisted in developing rehabilitation plans for juvenile offenders.

Education

High School -

Ardmore High School
Ardmore, Oklahoma

Skills

  • Strong problem solving
  • Programming documentation
  • Complaint resolution
  • Documentation
  • Follow-up skills
  • Call escalation
  • Work assignment delegation
  • Employee engagement
  • Workload balancing

References

Available upon request.

Committee

Unify Team Engagement Committee

Affiliations

  • A member of the Engagement Committee

Timeline

Assoc Programmer/Customer Service Representative

CDK Global
11.2021 - Current

Team lead

Hobby Lobby
02.2013 - 11.2021

Juvenile Detention Officer

Alan J. Couch Center through Community Works
05.2009 - 02.2013

High School -

Ardmore High School

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Kelli White