Summary
Overview
Work History
Education
Skills
Certification
Timeline
aa
Kelli Williams

Kelli Williams

Mount Laurel,NJ

Summary

Qualified Instructional Designer and Learning Strategist with a proven track record of crafting engaging and impactful educational programs that significantly boost learner engagement and knowledge retention. Expertise in instructional design and multimedia development ensures the delivery of high-quality educational content tailored to diverse audiences. Passionate about pursuing a full-time role that offers professional challenges and promotes a culture of continuous learning and growth. Committed to driving innovation in learning experiences that empower individuals and organizations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Manager of Global Performance Management and Instructional Design

Swissport International - Global
12.2022 - 03.2025
  • Led the learning design, development and delivery for the global rollout of a new Performance Management Program and digital review tool, improving performance review participation by 30% worldwide, achieving 100% compliance in some regions.
  • Improved the candidate experience and process efficiency for 300+ recruiters, hiring managers, and HR Business Partners by designing, developing and delivering engaging learning experiences for the global implementation of a new Applicant Tracking System (iCIMS).
  • Developed blended learning solutions integrating ILT, eLearning, microlearning, job aids, and performance support tools that improved learner experience, reduced training hours while maintaining learning effectiveness, creating confident and competent employees at all levels.
  • Mentored regional instructional designers and trainers, by hosting a regular ID Community forum, sharing best practices in adult learning and emerging technologies. Coordinated workloads, maintained quality standards, and achieved on-time, on-budget project delivery.

Manager of Training Design & Development

Swissport International–North America
08.2018 - 12.2022
  • Designed and delivered a 4-tier On-the-Job Coach & Station Trainer Certification Program, improving the quality of training delivery, reducing training hours while maintaining effectiveness; ultimately elevating safety performance and accelerating readiness of new hires across 150 U.S. airport stations.
  • Transformed leadership training outcomes by replacing an ineffective 8-hour “one and done” course with an engaging, blended program for emerging leaders that included eLearning, instructor-led sessions and practical application assignments and performance support, tracked by a local program advocate.
  • Improved the new hire onboarding experience and reduced attrition by transforming an existing new hire orientation into an engaging, two-tiered employee-focused, warm welcome program for front line employees and leaders that concentrated on core values, career advancement opportunities and total rewards.
  • Developed and implemented training programs to enhance team performance and service delivery.

Curriculum Manager/Training Developer

Marriott International, Inc.
01.2008 - 09.2018
  • Designed and facilitated leadership development and service excellence programs for 200+ hotel properties across North America.
  • Designed, developed, and facilitated a blended, interactive training program for the implementation of a new Preventative Maintenance system, improving hotel maintenance standards and procedures, reducing equipment failures, and improving customer satisfaction scores for 500+ Full-Service hotels, globally.
  • Created blended learning approaches combining live sessions, eLearning, case-based scenarios, and interactive simulations for multiple system implementations, then facilitated those programs to domestic and international audiences.
  • Partnered with property leaders to align learning strategies with brand standards and operational outcomes during new property openings and transitions.

Education

General Studies

Utah State University

Skills

  • Instructional Design
  • Advanced Authoring Tools
  • Generative AI Tools
  • Blended & Multi-Modal Learning
  • Learning Strategy
  • Talent Development
  • Evaluation & Learning Analytics
  • Cross-functional collaboration

Certification

April - November 2024

Villanova University College of Professional Studies

Learning Design & Technology Certificate


June 2022

  • Hogan Assessment Practitioner


In Progress

  • Actively pursuing Six Sigma and Generative AI certifications

Timeline

Senior Manager of Global Performance Management and Instructional Design

Swissport International - Global
12.2022 - 03.2025

Manager of Training Design & Development

Swissport International–North America
08.2018 - 12.2022

Curriculum Manager/Training Developer

Marriott International, Inc.
01.2008 - 09.2018

General Studies

Utah State University

Similar Profiles

CREATE PROFILE