Kelli Wilmoth
Denver,CO
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
17
17
years of professional experience
Work History
Surgery Scheduling Coordinator
Denver International Spine Center
04.2020 - Current
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Reduced patient wait times with effective communication between surgeons, staff, and patients.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
Front Desk Coordinator
Denver International Spine Center
04.2018 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Assisted in training new staff members on front desk procedures and company policies.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Collaborated with team members to address guest needs and ensure seamless operations.
Administrative Assistant
Storm Electrical Services
01.2018 - 04.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Focus On Floors
03.2017 - 11.2017
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Input transactions in QuickBooks
- Open and closed shop daily
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Caregiver
Nightengale Home Healthcare
05.2007 - 02.2010
- Lead QMAP (Qualified Medication Administration Personnel)
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Education
High School Diploma -
Skyview High School
Thornton, CO05.1999
Skills
- Insurance Verification
- Calendar Management
- HIPAA Compliance
- Procedure scheduling
- Surgical Knowledge
- Patient coordination
- Office Administration
- Updating charts
Timeline
Surgery Scheduling Coordinator
Denver International Spine Center
04.2020 - Current
Front Desk Coordinator
Denver International Spine Center
04.2018 - Current
Administrative Assistant
Storm Electrical Services
01.2018 - 04.2018
Administrative Assistant
Focus On Floors
03.2017 - 11.2017
Caregiver
Nightengale Home Healthcare
05.2007 - 02.2010
High School Diploma -
Skyview High School
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