Kelli Wilson

*Ensure adherence to guidelines when managing Veterans' travel claim processes.

*Confirm all necessary information on form is accurate.

*Determined qualification for travel funding using VISTA and CPRS.

*Utilized BTSSS for effective payment approvals/denials.

*Assisted veterans according to their individualized needs.

*Built and maintain effective relationships with Veterans

*Provided support services, when needed

*Enforced compliance for transportation processes, policies and procedures

*This position was a remote job. Worked independently and effectively to complete all assigned tasks.

*Handled multiple clerical tasks through the use of advanced mail processing tools and traditional techniques.

*Ensured accurate handling of mail.

*Prepared all required resources to facilitate the sorting process.

*Provided comprehensive support services to customers.

*Enhanced sales by offering informed assistance on products.

*Perform passport duties

*Maintain appearance of the retail lobby

*Followed all procedures for lifting and carrying heavy mail and packages

*Maintained thorough records of inmate files.

*Assessed intake screening forms to ensure accuracy.

*Managing tracking systems for inmate activities.

*Regularly conducted roster-based inventory and census counts.

*Identified and corrected grammatical errors in official communications.

*Prepared and forwarded work orders.

*Prepared and ordered office supplies

*Regular written and oral communication with outside agencies

*Respond to telephonic inquires in reference to inmates

*Disbursement of certified and legal mail while obtaining inmate signature for mail

*Maintain inmate accountability

*Prepared release paperwork and provided needed gratuities, transportation and clothing for release

*Prepared staff meeting minutes

*Prioritize tasks, which enable me to effectively manage my time to accomplish time sensitive materials

*Received calls and determined the nature of their business, gave routine answers in accordance with policy

*Interacted in a professional and courteous matter with others to foster and maintain excellent relationships within the agency and with the general public

*Distributed necessary paperwork to law enforcement officials if inmates where released under supervision