Kelli Wong
‘Aiea,HI
Overview
18
18
years of professional experience
Work History
Graduate Student Instructional Assistant
University Of Hawaii At Manoa
09.2023 - 11.2023
- Provided support during classes, group lessons, and classroom activities.
- Set up Zoom conference rooms with breakout rooms in accordance to the pre-assigned groups for each week.
- Set up Zoom conference materials and secured the camera after class.
- Recorded classes via Zoom when requested and sent to the specified students.
- Monitored the Zoom chat and spoke on behalf of distance-learning students.
- Trouble-shoot audio and visual issues pertaining to the Owl for Zoom.
Library Assistant III
State Of Hawaii
02.2023 - 07.2023
- Organized library shelves, materials and equipment.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
- Processed library card applications and maintained patron records with accurate contact information.
- Set up computer and digital device access, providing assistance with use and operation.
- Collected fees, fines and donations for balanced library finances.
- Offered basic reference assistance to support information needs.
- Marketed library's many services to visitors and patrons through active communication.
- Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries.
- Utilized computer databases to locate library materials.
- Book repairs.
Lead Activities Assistant
The Plaza Assisted Living
11.2021 - 03.2023
- Engaged residents through events, small groups, and personal attention.
- Ensured safety of residents during all activities.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Maintained master calendar and relevant records.
- Collaborated with other recreation staff in developing new recreational activities.
- Trained staff members on conducting events and following safety procedures.
- Set up video calls for residents and their families.
- Maintained clear line of communication via radio.
- Leading activities and exercise classes for Memory Care, Assisted Living, and Independant Living residents.
- Taught classes on crafts and activities, ensuring one-on-one attention as well as leading the group.
EBanking and Payments Representative
Hawaii National Bank
05.2018 - 10.2019
- Worked with branch members to resolve problems, improve operations and provide exceptional customer service
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail and office cleaning
- Received training and certification from Elan to train and assist branch staff
- Assisted customers with their online and mobile banking
- Researched and processed fraud cases pertaining to debit card purchases
- Processed incoming and outgoing fees
- Worked with customers and technical department to asses issues with Internet Banking and Mobile Apps
- Organized, filed, processed merchant receipts and disputes
- Created guides and notes for the department website
- Processed business Internet Banking Enrollment and Maintenance
- Assisted with the processing of new eCapture customers as well as performing maintenance on the accounts
Teller
White Sands Federal Credit Union
07.2013 - 01.2014
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Maintained teller drawer to perform bank transactions
- Enthusiastically greeted customers and offered dedicated service during entire transaction
Cashier
Kapiolani Community College
08.2009 - 03.2010
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
Baker/Cashier/Delivery Driver/Assistant Cake Decorator
Sweet Stop
06.2007 - 09.2007
- Frosted and decorated cakes for customized orders
- Developed new products based on seasonal ingredients, holidays and dessert trends
- Mixed, shaped, and baked pastries
- Replenished and rotated food items, following correct food cooling and storage procedures
- Cleaned and maintained kitchen equipment and oven
- Packaged and labeled baked goods
Customer Service Representative
Alamo Rent A Car
02.2006 - 06.2006
- Responded to customer requests for products, services and company information
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
Education
Master of Library And Information Science -
University of Hawaii At Manoa
Honolulu, HI12.2025
Bachelor of Arts - History
University of Hawaii At Manoa
Honolulu, Hawaii2018
Certificate - Patisserie
Kapiolani Community College
Honolulu, Hawaii2006
Skills
- 83 WPM typing speed
- Excellent time management skills
- Compliance, banking laws and regulations
- Stocking and replenishing
- Good listening skills
- Creative problem solving
- Data entry
- Detail-oriented
- Cash handling expertise
- Book Repair
- Work Schedule Preparation
- Interlibrary loan processes
Timeline
Graduate Student Instructional Assistant
University Of Hawaii At Manoa
09.2023 - 11.2023
Library Assistant III
State Of Hawaii
02.2023 - 07.2023
Lead Activities Assistant
The Plaza Assisted Living
11.2021 - 03.2023
EBanking and Payments Representative
Hawaii National Bank
05.2018 - 10.2019
Teller
White Sands Federal Credit Union
07.2013 - 01.2014
Cashier
Kapiolani Community College
08.2009 - 03.2010
Baker/Cashier/Delivery Driver/Assistant Cake Decorator
Sweet Stop
06.2007 - 09.2007
Customer Service Representative
Alamo Rent A Car
02.2006 - 06.2006
Master of Library And Information Science -
University of Hawaii At Manoa
Bachelor of Arts - History
University of Hawaii At Manoa
Certificate - Patisserie
Kapiolani Community College