Kelli Worobel
St. Petersburg,FL
Summary
Knowledgeable, compassionate Licensed Practical Nurse with over 8 years Primary Care experience as well as 3 years Medical Practice Manager to include Sports Medicine and Interventional Neuroradiology. Energetic professional committed to fostering great relationships with patients and staff members. Dedicated to managing and leading with integrity, while providing the highest level of care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
MEDICAL PRACTICE MANAGER
ORLANDO HEALTH: BAYFRONT HEALTH ST PETERSBURG
ST PETERSBURG, FL
08.2021 - Current
- Resolved customer complaints regarding billing issues or other concerns related to the medical practice.
- Recruited, trained, supervised and evaluated staff members.
- Supervised daily operations of 3 physician practices, overseeing 14 staff members across all departments.
- Provided guidance on resolving conflicts between staff members or physicians when necessary.
- Implemented strategies for increasing patient satisfaction ratings through surveys or feedback forums.
- Maintained updated knowledge through continuing education and advanced training.
LICENSED PRACTICAL NURSE
ORLANDO HEALTH: BAYFRONT HEALTH ST PETERSBURG
ST PETERSBURG, FL
08.2020 - Current
- Measured and recorded patient height, weight and other vital signs.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Documented patient medical histories, current symptoms and vitals.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Observed strict confidentiality and safeguarded all patient-related information.
- Administered medications and treatments according to established protocols.
LICENSED PRACTICAL NURSE
COMMUNITY HEALTH SYSTEMS: BAYFRONT HEALTH
VENICE, FL
06.2016 - 04.2020
- Measured and recorded patient height, weight and other vital signs.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Documented patient medical histories, current symptoms and vitals.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Observed strict confidentiality and safeguarded all patient-related information.
- Administered medications and treatments according to established protocols.
PATIENT RELATIONS REPRESENTATIVE III
PHYSICIAN PRACTICE SUPPORT LLC
SARASOTA, FL
09.2013 - 06.2016
- Collaborated with other departments to ensure the highest quality of care was provided to patients.
- Answered incoming calls from patients or health care providers regarding their questions or concerns.
- Resolved customer complaints in an efficient and courteous manner.
- Maintained accurate records of patient information according to HIPAA regulations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered over 75 calls per shift to assist with customer questions and concerns.
BANK TELLER SUPERVISOR
PNC BANK
VENICE, FL
03.2011 - 09.2013
- Conducted regular audits of teller activities to ensure accuracy of transactions.
- Analyzed reports related to branch performance metrics such as sales goals, operational efficiencies, and customer satisfaction scores.
- Helped customers open and close accounts, apply for loans, ordered checks, placed stop payment orders and conducted additional special services for customers.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Supervised and evaluated teller staff, providing feedback on performance.
- Facilitated weekly meetings with the bank's management team about current issues facing the branch office.
ASSISTANT BRANCH MANAGER
FIRST COMMUNITY BANK
PORT CHARLOTTE, FL
12.2006 - 02.2011
- Networked within communities to identify and capitalize on business opportunities, Organized special events
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided bank leadership in absence of branch manager.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Monitored daily operations of the branch including sales, customer service, inventory control, conducted performance reviews.
Education
LICENSED PRACTICAL NURSE
MANATEE TECHNICAL COLLEGE
BRADENTON, FL12-2016
Associate of Arts - GENERAL STUDIES
STATE COLLEGE OF FLORIDA
VENICE, FL12-2013
Skills
- BLS Certified
- Strong Leadership Skills
- ATHENA Software Proficiency
- EPIC Software Proficiency
- MS Office
- Problem-Solving
- Customer Service
- Excellent Communication and Time Management skills
Certification
- LPN License PN5225141
Affiliations
- Habitat for Humanity Volunteer
- RAM (Remote Area medical) volunteer
References
References available upon request.
Timeline
MEDICAL PRACTICE MANAGER
ORLANDO HEALTH: BAYFRONT HEALTH ST PETERSBURG
08.2021 - Current
LICENSED PRACTICAL NURSE
ORLANDO HEALTH: BAYFRONT HEALTH ST PETERSBURG
08.2020 - Current
LICENSED PRACTICAL NURSE
COMMUNITY HEALTH SYSTEMS: BAYFRONT HEALTH
06.2016 - 04.2020
PATIENT RELATIONS REPRESENTATIVE III
PHYSICIAN PRACTICE SUPPORT LLC
09.2013 - 06.2016
BANK TELLER SUPERVISOR
PNC BANK
03.2011 - 09.2013
ASSISTANT BRANCH MANAGER
FIRST COMMUNITY BANK
12.2006 - 02.2011
LICENSED PRACTICAL NURSE
MANATEE TECHNICAL COLLEGE
Associate of Arts - GENERAL STUDIES
STATE COLLEGE OF FLORIDA
- LPN License PN5225141
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