Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellia Skeens

Palatka,FL

Summary

I have an excellent record in customer service and administrative support at Aza Health, excelling in fostering relationships and enhancing patient satisfaction. Skilled in attention to detail and time management, answering a high-volume of calls while maintaining organized operations, patient scheduling, contributing to a welcoming environment and achieving significant improvements in service quality. Skilled in scanning documents into patients chart and updating demographics as needed. Skilled in electronic faxes and filing into patient charts.


Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

24
24
years of professional experience

Work History

Front Desk Receptionist

Aza Health
09.2022 - Current
  • Managed front desk operations, ensuring a welcoming environment for visitors and clients.
  • Handled incoming calls, directing inquiries to appropriate departments effectively.
  • Maintained accurate records of visitor logs and appointment schedules for efficient tracking.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Check in patients upon arrival, verify demographics, and insurance, collect necessary paymemts.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Developed strong working relationships with team members, fostering a positive work environment.

Assistant Manager

Circle K
07.2019 - 09.2021
  • Assisted in training new staff, fostering a collaborative learning environment.
  • Managed inventory levels, implementing effective stock control measures to reduce discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Assistant Store Manager

Goodwill Industries Of North Florida
09.2008 - 08.2019
  • Led daily operations, ensuring efficient workflow and exceptional customer service.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Collaborated with upper management on budget planning and resource allocation initiatives.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Loaded and unloaded delivery trucks, and processed incoming donations, for sales floor.

Teller

Putnam State Bank
01.2002 - 03.2004
  • Processed customer transactions efficiently and accurately to ensure high levels of service satisfaction.
  • Managed cash handling procedures, maintaining compliance with banking regulations and standards.
  • Assisted customers with account inquiries, providing clear information and resolving issues promptly.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Education

High School Diploma -

Victory Christian Academy
Green Cove Springs, FL
05-1996

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Team Player
  • Dependable

Timeline

Front Desk Receptionist

Aza Health
09.2022 - Current

Assistant Manager

Circle K
07.2019 - 09.2021

Assistant Store Manager

Goodwill Industries Of North Florida
09.2008 - 08.2019

Teller

Putnam State Bank
01.2002 - 03.2004

High School Diploma -

Victory Christian Academy

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Kellia Skeens