Kelli Ann Howell
Magnolia,TX
Summary
Collaborative employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Marketing Coordinator /Office Administrative Assistant
Northwestern Mutual / Volante Integrated Planning
The Woodlands, TX
07.2024 - Current
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Provided input into the development of brand guidelines for consistency across channels.
- Assisted in developing content for websites, blogs, and social media platforms.
- Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Hospitality
Coral Tree Hospitality
The Woodlands, TX
06.2023 - 06.2024
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
- Collaborated with colleagues on developing innovative ideas for enhancing guest experience at future events.
- Assisted in the development of promotional materials for events including flyers, posters, and digital content.
- Set up and tore down equipment for large scale events, conferences and graduations.
- Engaged in training new hospitality staff members on policies and procedures.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Implemented strategies designed to increase revenue through upselling techniques.
Marketing Executive
Chick-fil-A
The Woodlands, TX
02.2019 - 03.2023
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Collaborated with marketing professionals to coordinate brand awareness and marketing efforts.
Sales and Brand Growth
Chick-fil-A
The Woodlands, TX
02.2019 - 03.2021
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Gathered customer feedback for product development purposes.
- Communicated regularly with team members regarding progress updates on projects.
- Distributed flyers, brochures, and other materials at promotional events.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Provided administrative support to senior management team.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Generated weekly progress reports summarizing tasks completed during the week.
Bartender
Tommy Bahama
The Woodlands, TX
01.2017 - 11.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Implemented strategies designed to increase revenue through upselling techniques.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Lead Server
Bj’s Brewhouse
San Antonio, TX
01.2011 - 11.2017
- Worked with management to coordinate special functions and events.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Associate of Arts - Business Administration
San Antonio College
San Antonio, TX05-2014
Skills
- Branding
- Scheduling
- Marketing
- Customer service
- CRM management
- Deadline driven
- Calendar management
- Planning and coordinating
Timeline
Marketing Coordinator /Office Administrative Assistant
Northwestern Mutual / Volante Integrated Planning
07.2024 - Current
Hospitality
Coral Tree Hospitality
06.2023 - 06.2024
Marketing Executive
Chick-fil-A
02.2019 - 03.2023
Sales and Brand Growth
Chick-fil-A
02.2019 - 03.2021
Bartender
Tommy Bahama
01.2017 - 11.2019
Lead Server
Bj’s Brewhouse
01.2011 - 11.2017
Associate of Arts - Business Administration
San Antonio College
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