Summary
Overview
Work History
Education
Skills
Timeline
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Kellianna Brennan

Ocean City

Summary

Dynamic leader with a proven track record at The Cheese Board, elevating customer service standards and enhancing team performance. Excelled in team supervision and conflict management, achieving rapid promotion due to exceptional performance and operational efficiency. Skilled in task management and fostering robust customer relationships, consistently driving satisfaction and retention.

Overview

9
9
years of professional experience

Work History

Front End Manager

The Cheese Board
03.2017 - 04.2024
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained strong customer relations and effective customer service standards.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Coached employees through day-to-day work and complex problems.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cashier

Dollar Tree Stores
09.2016 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Ride Operator

Jenkinson Ride Park
06.2015 - 10.2016
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.

Cashier

Chuck E Cheese
10.2015 - 04.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Lifepoint Academy
Galloway, NJ
06.2016

Skills

  • Customer service
  • Employee supervision
  • Performance improvements
  • Listening skills
  • Client communication
  • Training and mentoring
  • Cash register operation
  • Staff management
  • Conflict management
  • Seasonal planning
  • Merchandising expertise
  • Time management
  • Opening and closing procedures
  • Cash handling accuracy
  • Relationship building and management

Timeline

Front End Manager

The Cheese Board
03.2017 - 04.2024

Cashier

Dollar Tree Stores
09.2016 - 01.2017

Cashier

Chuck E Cheese
10.2015 - 04.2016

Ride Operator

Jenkinson Ride Park
06.2015 - 10.2016

Lifepoint Academy

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Kellianna Brennan