Summary
Overview
Work History
Education
Skills
Personal Information
Timeline

Kellianne Rizzo

Melbourne,FL

Summary

Proactive and meticulous manager with over 25 years of experience in retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

26
26
years of professional experience

Work History

Assistant Manager

Circle K
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Customer Service Representative

CallCore Media
08.2018 - 06.2021
  • Worked in the inbound call center
  • Responded to inquiries and issues

Manager

Spruce Creek Laundry
11.2017 - 12.2019
  • Responsible for running Laundry mat
  • Handled day-to-day operations

Office Manager

X-Rock Industries
03.2010 - 11.2017
  • Ran internet business.
  • Shipped 500 to 2500 packages daily.
  • Handled all accounting and sale records.
  • Customer support on phone and internet.

Office Manager

Between the Sheets Inc
07.1999 - 07.2010
  • Handled 26 internet.web sites.
  • Handled all accounting and sale records.
  • Customer support on phone and internet.
  • Multi million dollar business.

Office Manager

Thee Fantasy Shoppee II
11.2002 - 07.2006
  • Ran retail lingerie and adult toy location.
  • Handled all accounting and sales records.
  • Managed sales force.
  • This was a family business.

Education

Diploma -

Coronado High School

University of Tennessee-Knoxville

Skills

  • Microsoft Office
  • Excel
  • Quickbooks
  • Bookkeeping
  • Front Office
  • Office Management
  • Human Resources
  • Payroll
  • Microsoft Outlook
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • General Ledger Accounting
  • Account Reconciliation
  • Laundry
  • Accounting
  • Leadership
  • Sales
  • Customer service
  • Hotel experience
  • Guest services
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff supervision
  • Staff management
  • Workload management
  • Retail operations
  • Operations management
  • Customer relationship management (CRM)
  • Retail operations management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Assistant Manager - Circle K
06.2022 - Current
Customer Service Representative - CallCore Media
08.2018 - 06.2021
Manager - Spruce Creek Laundry
11.2017 - 12.2019
Office Manager - X-Rock Industries
03.2010 - 11.2017
Office Manager - Thee Fantasy Shoppee II
11.2002 - 07.2006
Office Manager - Between the Sheets Inc
07.1999 - 07.2010
Coronado High School - Diploma,
University of Tennessee-Knoxville - ,

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Kellianne Rizzo