Kellianne Todd
Jamestown,NC
Summary
Dynamic customer service professional with extensive experience at Elon University, adept at resolving complaints and enhancing customer satisfaction. Proven skills in data entry and project management, complemented by strong problem-solving abilities. Successfully trained teams to improve service quality, fostering collaboration and efficiency in fast-paced environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Aid Customer Service Associate
Elon University
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Lab Assistant
Anne Arundel at Ball Dermpath
09.2021 - 03.2022
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Assist with medical coding.
Kitchen Assistant
AuthoraCare Collective
06.2020 - 08.2021
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Customer Service Manager
Comfortland Medical Inc
11.2017 - 04.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Data Entry Clerk
Greensboro Auto Auction Inc.
12.2016 - 11.2017
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Associate
Lowes Home Improvment
01.2014 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BBA - Business Administration And Management
North Carolina Central University
Durham, NC05-2029
Associate of Applied Science - Medical Office Administration
Alamance Community College
Graham, NC05-2021
Skills
- Customer service
- Medical coding
- Data entry
- Project management
- Time management
- Problem solving
- Team collaboration
- POS system operation
- Account management
- Employee management
- Appointment scheduling
- MS office proficiency
Accomplishments
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved customer satisfaction through effectively helping with resolving inventory issue by communication with other store locations.
Certification
Medical Coding
Timeline
Financial Aid Customer Service Associate
Elon University
02.2023 - Current
Lab Assistant
Anne Arundel at Ball Dermpath
09.2021 - 03.2022
Kitchen Assistant
AuthoraCare Collective
06.2020 - 08.2021
Customer Service Manager
Comfortland Medical Inc
11.2017 - 04.2020
Data Entry Clerk
Greensboro Auto Auction Inc.
12.2016 - 11.2017
Customer Service Associate
Lowes Home Improvment
01.2014 - 11.2017
BBA - Business Administration And Management
North Carolina Central University
Associate of Applied Science - Medical Office Administration
Alamance Community College
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