Kellianne Volpone
Rochester
Summary
Results-driven customer service and sales professional with over 10 years of experience in team leadership, client support, and operational management. Recognized for delivering exceptional service, resolving complex customer concerns with empathy and efficiency, and driving team performance in fast-paced, high-volume retail environments. Skilled in Microsoft Office, conflict resolution, and accurate documentation. Adept at building rapport with diverse customers, managing confidential information, and supporting inclusive communication across in-person and remote channels.
Overview
15
15
years of professional experience
Work History
Paper Operations
Recordsforce
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
School Bus Driver
First Student
10.2021 - 12.2023
- Delivered safe, reliable transportation while maintaining professional communication with students, parents, and school staff.
- Managed route documentation and compliance with regulatory protocols.
- Demonstrated empathy, patience, and trust-building with individuals of diverse backgrounds.
Store Manager
Torrid LLC
01.2017 - 01.2019
- Led customer service operations and a team of 10+, resolving issues and ensuring satisfaction across all touchpoints.
- Maintained detailed documentation of staffing, payroll, and service metrics.
- Trained team members on inclusive service standards and clear communication.
Assistant Manager
Dressbarn
01.2015 - 01.2017
- Supported team operations and customer relations in a high-volume setting.
- Maintained records, reports, and customer interaction logs.
- Fostered a welcoming, solutions-oriented environment.
Assistant Manager
Kohl’s
01.2010 - 01.2015
- Managed daily operations, customer conflict resolution, and team development.
- Used Microsoft Office and POS systems for scheduling, reporting, and staff communication.
- Developed strong interpersonal and multitasking skills in a fast-paced environment.
Education
Cosmetology Program
North Shore Community College
01.2012
High School - undefined
Newburyport High School
Newburyport, Massachusetts01.2011
Skills
- Member & Customer Service Support
- Microsoft Office Suite (Word, Excel, Outlook)
- Document Handling & Information Accuracy
- Conflict Resolution & Empathetic Communication
- Remote Communication (Phone, Email, Chat)
- HIPAA Awareness & Confidentiality Standards
- Time Management & Task Prioritization
- Multicultural Awareness & Inclusive Communication
- Problem-solving
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
Additional Information
- Committed to delivering responsive, inclusive support to diverse member populations.
- Comfortable working independently in a remote environment.
- Strong understanding of confidentiality and document handling best practices.
Timeline
Paper Operations
Recordsforce
12.2024 - Current
School Bus Driver
First Student
10.2021 - 12.2023
Store Manager
Torrid LLC
01.2017 - 01.2019
Assistant Manager
Dressbarn
01.2015 - 01.2017
Assistant Manager
Kohl’s
01.2010 - 01.2015
High School - undefined
Newburyport High School
Cosmetology Program
North Shore Community College
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