Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kelli D. Bonds

Antioch,Tennessee

Summary

Career Objective To obtain a permanent position with a stable company that will utilize customer service and computer skills to enhance its customer base. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lien analyst

  • File liens
  • Confirm benefits with liability insurance
  • Verify attorney representation
  • Contact patients to retrieve billing information
  • Performed Negotiations to settle accounts
  • Managed over 50 account daily
  • Resolved problems, improved operations and provided exceptional service

Reconciliation Specialist

CHS/PASI
Franklin, TN
09.2009 - Current
  • Post Hospital Payments
  • Close accounts
  • Release Liens
  • Update accounts

Collector

CHS/PASI, Enterprise Information Technology
Franklin, TN
09.2006 - 01.2009
  • Contact Guarantors about accounts
  • Set payment arrangements
  • Access hospital systems to view information
  • Contact law offices to retrieve bankruptcy claim numbers
  • File medical insurance.
  • Used scripted conversation prompts to convey current account information and obtain payments
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations

Helpdesk Representative

Stratus Technology, Dimension Data, The Bank of New York
Nashville, TN
05.2006 - 09.2006
  • Performed password resets for Novell, NT domain, and Lotus Notes accounts
  • Assisted customers, determine problems, and provide resolutions on technical and customer service problems
  • Performed status checks
  • Researched, recorded, and documented all steps taken in resolving all issues
  • Took ownership of unresolved issues and make customer callbacks regarding those issues
  • Assisted customers with inquiries and resolved potential customer service issues
  • Provided sales support for pre-existing customers, coordinating new equipment.

Customer Service Representative

J.C. Penny
Nashville, TN
10.2004 - 09.2006
  • Respond to pricing inquiries, providing accurate and timely information and quotes
  • Perform calculation of credit adjustments and forward accordingly
  • Monitor and coordinate invoicing and shipping functions
  • Work closely with Quality Control, Shipping, and Accounting departments to ensure accuracy and highest levels of service.

Teacher

Knowledge Learning Center
Nashville, TN
01.2004 - 08.2004
  • Scheduled weekly activities
  • Followed state guidelines on safety
  • Created and provided monthly lesson plan
  • Provided progress reports on student’s development
  • Gained skills in mentoring technicians in performance areas and disciplinary areas
  • Gained valuable relationships with management, mentors, and co-workers.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Completed daily reports on attendance and disciplinary performance.

Education

Associate Degree - Consumer And Family Economics

Mississippi Delta Community College
Moorhead, MS
05.2003

Skills

  • Platforms:
  • Windows 95/98/NT/2000/XP/VISTA
  • Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Lotus Notes
  • Information gathering
  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Data Entry
  • PPE Compliance
  • Good Telephone Etiquette
  • Organization and Time Management
  • Excellent Communication

Accomplishments

  • Certifications: NHCA, INC Certified Health Care Collector, June 2007

Certification

  • 2022 CHS HIPAA Awareness Compliance [2/7/20222]
  • 2022 CHS Diversity 101 Leveraging the power of inclusion Equality [5/9/2022]

Timeline

Reconciliation Specialist

CHS/PASI
09.2009 - Current

Collector

CHS/PASI, Enterprise Information Technology
09.2006 - 01.2009

Helpdesk Representative

Stratus Technology, Dimension Data, The Bank of New York
05.2006 - 09.2006

Customer Service Representative

J.C. Penny
10.2004 - 09.2006

Teacher

Knowledge Learning Center
01.2004 - 08.2004

Lien analyst

Associate Degree - Consumer And Family Economics

Mississippi Delta Community College

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Kelli D. Bonds