Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellie Allen

Cortland,OH

Summary

Dynamic professional with a strong work ethic and a positive attitude, experienced in customer service at Huntington National Bank. Proven ability to build rapport and enhance client satisfaction through tailored financial solutions. Skilled in compliance and data analysis, consistently delivering exceptional service and fostering lasting relationships.

Overview

2026
2026
years of professional experience

Work History

Floor Attendant

Mountaineer Casino
  • Assisted guests with inquiries, providing prompt and courteous service to enhance satisfaction.
  • Expedited checkout process for customers by efficiently directing them to open registers or assisting with self-checkout machines when necessary.
  • Aided in creating a welcoming atmosphere, greeting customers upon entry and offering assistance when needed.

Staff Coordinator

Saint Leo University
  • Managed communication between departments to facilitate project completion and resource allocation.
  • Developed and maintained filing systems, improving document retrieval and organization.
  • Implemented process improvements to enhance workflow efficiency and reduce errors.
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Customer Experience Banker

Huntington National Bank
11.2016 - Current
  • Managed daily banking operations, ensuring compliance with regulatory standards and internal policies.
  • Developed strong client relationships, providing tailored financial solutions to meet diverse customer needs.
  • Trained and mentored junior staff on banking procedures and customer service best practices.
  • Analyzed financial data to identify trends, enhancing decision-making processes for lending initiatives.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Opened, closed, and updated accounts for customers.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Balanced teller drawers and ATM cash.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Streamlined teller process for deposits and withdrawals, improving transaction speed and customer wait times.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues.
  • Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Cross-sold credit cards, loans and other bank products.
  • Executed wire transfers, stop payments and account transfers.
  • Referred customers to other banking departments for specialized services.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Received mortgage payments, verifying payment dates and amounts due.

Beauty Advisor

Walgreens
12.2014 - 11.2016
  • Recommended skincare and cosmetic products based on individual needs and preferences.
  • Collaborated with team members to create visually appealing merchandise displays.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Maintained counter and display areas for cleanliness and organization.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.

Service Writer

Midway Chevrolet
02.2013 - 08.2013
  • Managed service writing for customer vehicle repairs, ensuring clarity and accuracy in documentation.
  • Coordinated with technicians to prioritize service requests and optimize workflow efficiency.
  • Developed comprehensive service estimates based on diagnostic assessments and customer needs.
  • Streamlined communication between customers and technicians to improve service delivery times.

Store Manager

Nickles Bakery
05.2011 - 02.2013
  • Oversaw daily operations, ensuring optimal staff performance and customer satisfaction
  • Led initiatives to improve store layout, enhancing customer flow and engagement
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory levels, reducing stock discrepancies through systematic audits
  • Analyzed sales data to inform strategic merchandising decisions
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Education

Associate of Arts - Computer Programming

Kent State University
East Liverpool, OH

Bachelor of Arts - Business Management

Saint Leo University
Saint Leo, FL

High School Diploma -

Wellsville High School
Wellsville, OH

Skills

  • Customer service
  • Building rapport
  • Following procedures
  • Positive attitude
  • Strong work ethic

Timeline

Customer Experience Banker

Huntington National Bank
11.2016 - Current

Beauty Advisor

Walgreens
12.2014 - 11.2016

Service Writer

Midway Chevrolet
02.2013 - 08.2013

Store Manager

Nickles Bakery
05.2011 - 02.2013

Floor Attendant

Mountaineer Casino

Staff Coordinator

Saint Leo University

Associate of Arts - Computer Programming

Kent State University

Bachelor of Arts - Business Management

Saint Leo University

High School Diploma -

Wellsville High School

Similar Profiles

CREATE PROFILE