Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KELLIE ARAUJO

Fort Smith,AR

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Host

Zapatas
08.2016 - Current
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Delivered pick-up and curbside orders to guests.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Receptionist

Arkansas Heart Center
10.2021 - 02.2024
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Receptionist

Family Medical Care
06.2017 - 03.2019
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Education

High School Diploma -

North Side High School
05.2014

Skills

  • Customer service expertise
  • Reliable and Trustworthy
  • Flexible and Adaptable
  • Verbal and written communication
  • Scheduling
  • Statistical Analysis
  • Team Collaboration
  • Cash Handling
  • Punctual and Reliable

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Arkansas Heart Center
10.2021 - 02.2024

Receptionist

Family Medical Care
06.2017 - 03.2019

Host

Zapatas
08.2016 - Current

High School Diploma -

North Side High School

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KELLIE ARAUJO