Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kellie Armas

Miami Fl,FL

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Jimenez Gaming Club. Excelled in strategic planning and budget control, achieving optimal financial performance. Skilled in negotiation and team leadership, adept at fostering adaptability and resolving conflicts. Demonstrated excellence in project management and customer service, ensuring business growth through effective resource utilization.

Overview

1
1
year of professional experience

Work History

Manager of Gaming Club

Jimenez
09.2023 - 06.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

Education

Keys Gate Charter High School
Homestead, FL

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Strategic Planning
  • Project Management
  • Sales management
  • Marketing
  • Negotiation
  • Budget Control
  • Financial Management
  • Customer Service
  • Computer Skills
  • Effective Communication
  • Adaptability and Flexibility

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager of Gaming Club

Jimenez
09.2023 - 06.2024

Keys Gate Charter High School

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Kellie Armas