Kellie Baetsle
Des Moines,IA
Summary
Proven leader with extensive experience in small business operations and customer relations, notably at KB Quality Commercial Cleaning and Service. Excelled in relationship building and verbal communication, enhancing client satisfaction and team efficiency. Achieved significant cost reductions and operational improvements, demonstrating a strong blend of strategic planning and interpersonal skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Working Owner
KB Quality Commercial Cleaning and Service
07.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Service Manager
Hy-Vee Food Store
03.2023 - 06.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Grounds Manager/Park Services
Palace Entertainment
03.2022 - 09.2022
- Ensured efficient use of resources by monitoring equipment inventory and managing budgets for grounds maintenance activities.
- Improved safety on the property by regularly inspecting and maintaining walkways, lighting, and signage.
- Created visually appealing seasonal displays using various plant arrangements throughout the property''s gardens and common areas.
- Conducted routine assessments of facility infrastructure to identify necessary repairs or improvements.
- Maintained a well-groomed appearance of the grounds by scheduling regular mowing, trimming, and pruning tasks.
- Preserved the health of trees, shrubs, and flowers through proper fertilization techniques and pest control measures.
- Promoted employee retention within the groundskeeping team through effective communication, recognition programs, and opportunities for professional development.
- Managed vendor relationships for sourcing materials, equipment, and services needed for grounds maintenance tasks.
- Implemented sustainable practices in landscaping design and maintenance to minimize environmental impact.
- Collaborated with other departments to plan and execute special events held on the grounds.
- Facilitated open communication with staff members to address concerns, share updates on projects, and promote teamwork in completing tasks efficiently.
- Established and enforced safety protocols for the groundskeeping team, reducing workplace accidents and promoting a safe work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Commercial Construction Superintendent Assistant
Rochon Of Iowa
07.2018 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Labor Staffing
Rochon Of Iowa
08.2018 - 01.2019
- Developed emergency response plans to mitigate the impact of unforeseen events on employee safety and business operations.
- Led cross-functional teams in hazard identification exercises, fostering a proactive approach to accident prevention among staff members from diverse backgrounds.
- Conducted post-accident investigations, determining root causes and implementing corrective actions to mitigate the risk of future occurrences.
- Managed the successful implementation of safety initiatives across multiple worksites, ensuring consistent adherence to established standards and protocols.
Acute Dialysis Technician
Kidney Care Specialists
08.1996 - 09.2000
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Performed routine quality control and safety checks on all equipment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
- Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
- Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
- Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
- Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
- Advanced professional knowledge by attending conferences, workshops, and continuing education programs related to renal care advancements.
- Contributed to research efforts by collecting data for studies on dialysis treatment efficacy.
- Elevated patient care quality, conducting pre-dialysis patient assessments.
- Supported patient well-being, monitoring for signs of distress or infection post-dialysis.
- Strengthened patient relationships, consistently providing compassionate and empathetic care.
- Advanced clinical skills by participating in ongoing education and training on new dialysis techniques.
- Monitored patient vital signs, lab results and other indicators of health.
Education
EMT-A - Emergency Medicine
DMACC
Ankeny, IACMA - Medical Assistant Medication /medical Business
NEC
Des Moines Iowa Diploma - HS
HLV Community School
Victor Iowa Nursing
Kirkwood Community College
Cedar Rapids, IASkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Certification
CMA
EMT-A
CPR/First Aid
Bloodborne pathogens certified
Forklift Certified
OSHA-10
Timeline
Service Manager
Hy-Vee Food Store
03.2023 - 06.2024
Grounds Manager/Park Services
Palace Entertainment
03.2022 - 09.2022
Labor Staffing
Rochon Of Iowa
08.2018 - 01.2019
Working Owner
KB Quality Commercial Cleaning and Service
07.2018 - Current
Commercial Construction Superintendent Assistant
Rochon Of Iowa
07.2018 - 02.2019
Acute Dialysis Technician
Kidney Care Specialists
08.1996 - 09.2000
EMT-A - Emergency Medicine
DMACC
CMA - Medical Assistant Medication /medical Business
NEC
Diploma - HS
HLV Community School
Nursing
Kirkwood Community College
CMA
EMT-A
CPR/First Aid
Bloodborne pathogens certified
Forklift Certified
OSHA-10
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