Kellie Banks
Warehouse Merchandise Shipping Merchant
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High-performing Outbound Warehouse Associate with solid experience in processing and preparing orders for shipment. Proven track record of success in operating warehouse equipment, conducting quality checks and meeting production goals. Strong problem-solving skills and committed to providing high-quality service. Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in peak season hire. Utilization of Pick Ticket Management system (PKMS) and Crystal reporting.
Overview
7
7
years of professional experience
Work History
Merchandise Processor/Warehouse Shipping Clerk
Williams Sonoma Inc.
2020.10 - 2024.05
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Picked orders, packed boxes and prepared shipments.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Inspected items to check quality and accuracy against specifications.
- Expedited order fulfillment times with accurate picking, packing, and shipping of customer orders.
- Established clear communication channels among team members for seamless collaboration during high-pressure situations such as holiday rushes or promotional events.
- Maintained cleanliness and organization throughout the warehouse facility, creating an efficient workspace conducive to optimal productivity.
- Assisted in training new hires on merchandise processing procedures, contributing to a cohesive and efficient team environment.
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Prepared detailed reports on shipment statuses, providing key insights into ongoing trends and potential areas for improvement in internal processes.
- Ensured smooth operations by training new employees on proper procedures and protocols for warehouse shipping tasks.
- Upheld company standards for quality, performance and accuracy across outbound operations.
Frontend Manager
Cash Saver Grocery Store
2017.08 - 2020.09
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted to customer service while maintaining front end manager responsibilities within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Pharmacy Technician Intern
Good Shepard Pharmacy
2017.06 - 2017.08
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted and measured medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Developed strong relationships with patients by providing compassionate care, empathetic listening, and clear communication regarding their medication needs.
- Supported inventory management by restocking shelves, rotating stock, and verifying expiration dates to maintain quality control.
- Assisted pharmacists in preparing medications, ensuring accurate dosage and labeling for optimal patient outcomes.
Education
Allied Health - Pharmacy Technology
Southwest Community College
Memphis, TN08.2018
Skills
- Workplace Safety
- Maintaining safety
- Picking orders
- Warehouse Operations
- Documentation skills
- Shipping procedures
- Shipment Coordination
- Paperwork Processing
- Shipment Verification
- Shipment Processing
Timeline
Merchandise Processor/Warehouse Shipping Clerk
Williams Sonoma Inc.
2020.10 - 2024.05
Frontend Manager
Cash Saver Grocery Store
2017.08 - 2020.09
Pharmacy Technician Intern
Good Shepard Pharmacy
2017.06 - 2017.08
Allied Health - Pharmacy Technology
Southwest Community College
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