Kellie Barksdale
Charlotte,NC
Summary
Hardworking and motivated manager skills withn over six years of experience and record of success in both the customer service and retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Assistant Store Manger
Banter By Piercing Pagoda
03.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Team Lead
Walmart
12.2021 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Fostered positive employee relationships through communication, training and development coaching.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Followed staffing strategies to achieve production goals.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality and conformance.
Assistant Store Manager
Family Dollar
07.2020 - 11.2021
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Supervisor/Manager
Mcleod Health
01.2020 - 07.2020
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Presented ideas for program improvements as well as innovative new programs and services.
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
Management Trainee
Bojangles' Restaurants, Inc
07.2019 - 11.2019
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Resolved customer issues efficiently to build loyalty.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Enhanced leadership abilities through training and hands-on task completion.
Inspector/Packer
Olsten Schaeffler INA
03.2019 - 06.2019
- Filled out and submitted logs and paperwork on-time.
- Identified acceptable components and rejected defective products
- Rejected products and materials failing to meet expectations.
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
- Identified acceptable components and rejected defective products.
- Performed visual and NDT inspections using established tools to identify defects.
Stocker/Supervisor
Walmart
10.2017 - 07.2018
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Replenished items to maintain stock availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Head Cashier, Merchandising
Home depot
02.2012 - 10.2017
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Helped customers find specific products, answered questions and offered product advice.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
- Built product displays and placed appropriate signage for merchandise.
- Conferred with production, sales and shipping personnel to expedite or trace shipments.
Customer Service Representative/Call Center
Two Free Nites
01.2017 - 08.2017
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Sales Associate
Belk Inc
08.2014 - 12.2014
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
Team Member
Chick-fil-A
01.2012 - 06.2013
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Upheld high standards of productivity and quality in operations.
Team Member/Manager in Training
Burger King
03.2011 - 12.2012
- Designed training schedules for new and existing employees.
- Mentored team members to succeed and advance within department and company.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Implemented training improvements to achieve desired results.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
Education
Some College (No Degree) - Science in Computer informations
Central Piedmont Community College
Charlotte, NCDiploma - College
Parkwood High School
Monroe, NC01.2005
Skills
- Flexible Schedule
- Sales Techniques
- Hiring and Training
- Team Leadership
- Employee Coaching and Motivation
- Multitasking and Prioritization
- Money Handling
- Relationship Building
- Bill Payment Receipt
- Recordkeeping and Documentation
- Bank Deposits
- Incident Reports
- Employee Scheduling
Additional Information
- Authorized to work in the US for any employer
Timeline
Assistant Store Manger
Banter By Piercing Pagoda
03.2023 - Current
Team Lead
Walmart
12.2021 - Current
Assistant Store Manager
Family Dollar
07.2020 - 11.2021
Supervisor/Manager
Mcleod Health
01.2020 - 07.2020
Management Trainee
Bojangles' Restaurants, Inc
07.2019 - 11.2019
Inspector/Packer
Olsten Schaeffler INA
03.2019 - 06.2019
Stocker/Supervisor
Walmart
10.2017 - 07.2018
Customer Service Representative/Call Center
Two Free Nites
01.2017 - 08.2017
Sales Associate
Belk Inc
08.2014 - 12.2014
Head Cashier, Merchandising
Home depot
02.2012 - 10.2017
Team Member
Chick-fil-A
01.2012 - 06.2013
Team Member/Manager in Training
Burger King
03.2011 - 12.2012
Some College (No Degree) - Science in Computer informations
Central Piedmont Community College
Diploma - College
Parkwood High School
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