Professional steward with strong focus on team collaboration and achieving results. Skilled in overseeing daily operations, ensuring high standards of cleanliness and service, and adapting to changing needs. Reliable and flexible, excelling in managing staff and maintaining efficiency under pressure. Known for strong leadership, effective communication, and solution-oriented approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Steward Supervisor
Angel of the Winds Casino and Resort
09.2021 - Current
Conducted performance evaluations for team members, recognizing top performers while identifying areas requiring improvement or additional training opportunities.
Implemented staff training programs to ensure adherence to safety protocols and industry best practices.
Streamlined inventory management system, resulting in reduced waste and cost savings.
Maintained high sanitation standards across all food preparation areas to ensure consistent quality and guest satisfaction.
Implemented environmentally friendly practices throughout the stewarding department, promoting sustainability and reducing waste generation.
Served as liaison between front-of-house staff and back-of-house operations, ensuring seamless communication during busy service periods.
Supervised banquet setup activities to ensure timely completion while adhering to established quality standards.
Provided ongoing mentoring guidance to junior stewards helping them understand their roles better contributing success.
Director of Dining Services
Compass Group NAD Eurest Boeing
09.2004 - 07.2020
Maintained strict health and safety standards in accordance with local regulations, resulting in zero violations during tenure.
Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
Developed strong vendor relationships to ensure timely delivery of fresh ingredients at competitive prices.
Fostered a positive work environment by cultivating strong teamwork amongst all departments.
Conducted regular performance evaluations of staff members, providing constructive feedback for professional growth success.
Managed staff schedules and maintained adequate coverage for all shifts.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Carver High School
Columbus, GA
05-1993
Skills
Sanitation standards
Food presentation
Delegation
Waste reduction
Reliability
Team leadership
Customer service
Accomplishments
Supervised team of 25 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Recognized as Employee of the Month for handling intense situations with poise and compassion.
Took on additional responsibilities when other crew members were overwhelmed, which provided valuable on-the-job training in different roles.