Kellie Bartlett
Orlando,FL
Summary
Proven Account Administrator with a track record of enhancing financial operations at Manheim Auctions. Leveraged expertise in general ledger maintenance and exceptional problem-solving abilities to improve service delivery and client satisfaction. Demonstrates adaptability and professionalism, ensuring meticulous financial reporting and effective customer service.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Account Administrator III
Adesa Auctions
Sanford, FL
11.2019 - Current
- Performed daily reconciliation of accounts, ensuring accuracy and completeness of information.
- Developed and maintained relationships with clients to ensure successful account management.
- Provided customer service by responding to inquiries from customers regarding their accounts.
- Investigated discrepancies between actual and expected results in financial records.
- Processed incoming payments from customers in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained customer records in the database system.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
Reconditioning Manager
Manheim Auctions
Orlando, FL
11.2018 - 08.2019
- Coordinated and managed the reconditioning of vehicles, ensuring they met all safety standards.
- Supervised a team of technicians to ensure timely completion of projects.
- Monitored daily production activities to identify areas for improvement and increased efficiency.
- Developed and implemented protocols for vehicle reconditioning processes.
- Identified training needs for staff members, providing guidance and support as required.
- Ordered parts and supplies needed for repairs or upgrades to vehicles.
- Reviewed repair estimates from service providers before approving them for payment.
- Collaborated with other departments within the organization to ensure smooth workflow throughout the entire reconditioning process.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
Supervisor
Manheim Auctions
Orlando, FL
04.2016 - 11.2018
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented cost-cutting measures without compromising quality of services offered.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
Administrative Client Coordinator
Manheim Auctions
Orlando, FL
- Provided administrative support to clients, including answering phones, responding to emails and scheduling appointments.
- Developed and maintained relationships with existing clients through regular communication and follow-up calls.
- Processed payments from clients and tracked invoices to ensure timely delivery of services or products.
- Coordinated meetings between internal teams and external clients, ensuring all necessary materials were provided in advance.
- Assessed incoming inquiries from potential customers in order to determine their needs and recommend suitable solutions accordingly.
- Ensured compliance with applicable laws, regulations, policies and procedures related to client relations management activities.
- Maintained a professional demeanor when interacting with clients via phone, email or face-to-face conversations.
- Gathered, entered and updated data to maintain departmental records and databases.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
- Acted as a liaison between different departments to facilitate communication and project collaboration.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Provided support to the Accounts Payable department as needed.
- Analyzed variances between budgeted expenses and actual expenses.
- Reconciled expenses and financial records.
Education
High School Diploma -
Colonial High School
Orlando, FL06-1986
Skills
- General ledger maintenance
- Debt collection
- Accounts receivable management
- Service delivery monitoring
- Vendor due diligence
- Accounts payable management
- Financial statement preparation
- Organization skills
- Inventory Control
- Reconciling charges
- Multitasking
- Complaint resolution
- Account audits
- Accounting operations
- Accounting operations management
- Data entry and management
- Problem-solving aptitude
- Customer Service
- Charge posting
- Microsoft Excel
- Multitasking Abilities
- Adaptability
- Audit reporting
- Spreadsheets and journal entries
- Reconciling accounts
- Variance reviewing
- Confidentiality
- Reliability
- Professionalism
- Business ethics
- Problem-solving abilities
- Financial Reporting
Certification
Conscious Bias Course
Driven to Lead
Five Keys Driving the Smith System
Safety Sam
Yellowbert and Whitebelt for Lean Daily Management
The F5 Course
Accomplishments
- I was awarded Capital One Coornator of the year for the South East Region for seven consecutive years. This award recognizes my outstanding performance as a coordinator for Capital One.
Timeline
Account Administrator III
Adesa Auctions
11.2019 - Current
Reconditioning Manager
Manheim Auctions
11.2018 - 08.2019
Supervisor
Manheim Auctions
04.2016 - 11.2018
Administrative Client Coordinator
Manheim Auctions
High School Diploma -
Colonial High School
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