Kellie Bartlett
Orlando,FL
Summary
Proven Account Administrator with a track record of enhancing financial operations at Manheim Auctions. Leveraged expertise in general ledger maintenance and exceptional problem-solving abilities to improve service delivery and client satisfaction. Demonstrates adaptability and professionalism, ensuring meticulous financial reporting and effective customer service.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Account Administrator III
Adesa Auctions
Sanford, FL
11.2019 - Current
- Performed daily reconciliation of accounts, ensuring accuracy and completeness of information.
- Developed and maintained relationships with clients to ensure successful account management.
- Provided customer service by responding to inquiries from customers regarding their accounts.
- Investigated discrepancies between actual and expected results in financial records.
- Processed incoming payments from customers in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained customer records in the database system.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
Reconditioning Manager
Manheim Auctions
Orlando, FL
11.2018 - 08.2019
- Coordinated and managed the reconditioning of vehicles, ensuring they met all safety standards.
- Supervised a team of technicians to ensure timely completion of projects.
- Monitored daily production activities to identify areas for improvement and increased efficiency.
- Developed and implemented protocols for vehicle reconditioning processes.
- Identified training needs for staff members, providing guidance and support as required.
- Ordered parts and supplies needed for repairs or upgrades to vehicles.
- Reviewed repair estimates from service providers before approving them for payment.
- Collaborated with other departments within the organization to ensure smooth workflow throughout the entire reconditioning process.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
Supervisor
Manheim Auctions
Orlando, FL
04.2016 - 11.2018
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented cost-cutting measures without compromising quality of services offered.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
Administrative Client Coordinator
Manheim Auctions
Orlando, FL
- Provided administrative support to clients, including answering phones, responding to emails and scheduling appointments.
- Developed and maintained relationships with existing clients through regular communication and follow-up calls.
- Processed payments from clients and tracked invoices to ensure timely delivery of services or products.
- Coordinated meetings between internal teams and external clients, ensuring all necessary materials were provided in advance.
- Assessed incoming inquiries from potential customers in order to determine their needs and recommend suitable solutions accordingly.
- Ensured compliance with applicable laws, regulations, policies and procedures related to client relations management activities.
- Maintained a professional demeanor when interacting with clients via phone, email or face-to-face conversations.
- Gathered, entered and updated data to maintain departmental records and databases.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
- Acted as a liaison between different departments to facilitate communication and project collaboration.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Provided support to the Accounts Payable department as needed.
- Analyzed variances between budgeted expenses and actual expenses.
- Reconciled expenses and financial records.
Education
High School Diploma -
Colonial High School
Orlando, FL06-1986
Skills
- General ledger maintenance
- Debt collection
- Accounts receivable management
- Service delivery monitoring
- Vendor due diligence
- Accounts payable management
- Financial statement preparation
- Organization skills
- Inventory Control
- Reconciling charges
- Multitasking
- Complaint resolution
- Account audits
- Accounting operations
- Accounting operations management
- Data entry and management
- Problem-solving aptitude
- Customer Service
- Charge posting
- Microsoft Excel
- Multitasking Abilities
- Adaptability
- Audit reporting
- Spreadsheets and journal entries
- Reconciling accounts
- Variance reviewing
- Confidentiality
- Reliability
- Professionalism
- Business ethics
- Problem-solving abilities
- Financial Reporting
Certification
Conscious Bias Course
Driven to Lead
Five Keys Driving the Smith System
Safety Sam
Yellowbert and Whitebelt for Lean Daily Management
The F5 Course
Accomplishments
- I was awarded Capital One Coornator of the year for the South East Region for seven consecutive years. This award recognizes my outstanding performance as a coordinator for Capital One.
Timeline
Account Administrator III
Adesa Auctions
11.2019 - Current
Reconditioning Manager
Manheim Auctions
11.2018 - 08.2019
Supervisor
Manheim Auctions
04.2016 - 11.2018
Conscious Bias Course
Driven to Lead
Five Keys Driving the Smith System
Safety Sam
Yellowbert and Whitebelt for Lean Daily Management
The F5 Course
Administrative Client Coordinator
Manheim Auctions
High School Diploma -
Colonial High School
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