Summary
Overview
Work History
Education
Skills
Timeline
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Kellie Birdwell

Fort Worth,TX

Summary

I am a hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Also, highly organized, proactive and punctual. I work well within team settings.

I am a honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Overview

24
24
years of professional experience

Work History

Cashier

Braums Ice Cream And Dairy
Benbrook, Texas
04.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.

Manager

SUBWAY®Restaurants
Benbrook, Texas
10.2022 - 04.2023
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Housekeeper

Brookdale/watermark At Cityview
Fort Worth, Texas
07.2017 - 10.2022
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Ensured that all health standards were met during cleaning operations.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Bartender

Anthonys club
Fort Worth, TX
10.2000 - 12.2015
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Education

High School Diploma -

Wedgewood Academy
Fort Worth, TX
05-2023

Skills

  • Payment Processing
  • Cash Handling
  • Returns processing
  • Payment Collection
  • Customer Service
  • Cash Register Operation
  • ID Verification
  • POS Systems
  • Time management skills
  • Liquor regulations and compliance
  • Order Packaging
  • Inventory Control
  • Staff Mentoring
  • Staff Training
  • Conflict Resolution
  • Complex Problem-Solving
  • Organizational abilities
  • Written and verbal communication
  • Order Taking
  • Money Handling
  • Issue Resolution

Timeline

Cashier

Braums Ice Cream And Dairy
04.2023 - Current

Manager

SUBWAY®Restaurants
10.2022 - 04.2023

Housekeeper

Brookdale/watermark At Cityview
07.2017 - 10.2022

Bartender

Anthonys club
10.2000 - 12.2015

High School Diploma -

Wedgewood Academy

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Kellie Birdwell