Kellie Blue
Louisville,Va
Summary
Customer-focused professional in the aviation service industry, known for high productivity and efficiency in task completion. Possess specialized skills in safety compliance, emergency response procedures, passenger service excellence, group travel sales, and booking itineraries. Excel in communication, teamwork, and adaptability, ensuring exceptional travel experiences for all cutsomers.
Overview
11
11
years of professional experience
Work History
Flight Attendant
delta air lines
Atlanta, GA
09.2021 - Current
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Content Creator
Self-employeed
Lynchburg, VA
02.2019 - 09.2021
- Curated content for a diverse audience, tailoring messages to different demographic groups.
- Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
- Proposed creative ideas to engage followers with different content types and formats.
- Managed social media accounts, growing audience engagement.
- Performed talents before live audiences in concerts, recitals and educational presentations.
Group Travel Specialist
Fellowship Travel International
Ashland, VA
10.2016 - 02.2019
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Developed personalized travel itineraries based on clients' preferences and budget.
- Organized group travel arrangements, coordinating logistics for seamless travel experiences.
Flight Attendant
US Airways
Phoenix, AZ
04.2014 - 10.2016
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Provided assistance to disabled passengers when necessary.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Jefferson Forest High School
Forest, VA06-2009
Business
Virginia Commonwealth University
Richmond, VABusiness
Central Virginia Community College
Lynchburg, VASkills
- Effective Sales Negotiations
- Customer service excellence
- Alignment with organizational values
- International booking coordination
- Air travel management
- Travel industry expertise
- Group coordination
Timeline
Flight Attendant
delta air lines
09.2021 - Current
Content Creator
Self-employeed
02.2019 - 09.2021
Group Travel Specialist
Fellowship Travel International
10.2016 - 02.2019
Flight Attendant
US Airways
04.2014 - 10.2016
High School Diploma -
Jefferson Forest High School
Business
Virginia Commonwealth University
Business
Central Virginia Community College
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