Kellie Blum

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.

Started out as a opening prep/cashier, worked my way up to supervisor, Ran the night shift to makes sure everything ran smoothly. prepared food, took orders, did employee scheduling, counted drawers down money and took deposits to the banks. closed down restaurant and made sure everything was ready for the next morning.

• Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
• Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
• Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
• Assisted customers with complaints, questions, and concerns.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• sold and wrote up bus tickets
• ordered inventory
• Learned duties for various positions and provided backup at key times.
• cooked deli food
• exchanged canadian money to us dollars