Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellie Brattesani

Loris,SC

Summary

Self-motivated Customer Service Management brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff

Overview

21
21
years of professional experience

Work History

Front End Manager

TJX Companies
09.2022 - 02.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Account Manager

Bank of Montreal
09.2016 - 08.2022
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Account Manager, Litigation and Collections

GE Capital Franchise Finance
11.2001 - 09.2016
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Education

Associate of Arts - Merchandising, Sales, Marketing

Berkeley College
New York, NY

Skills

  • Customer Service Management
  • Team supervision
  • Team building
  • Contracts

Timeline

Front End Manager

TJX Companies
09.2022 - 02.2023

Account Manager

Bank of Montreal
09.2016 - 08.2022

Account Manager, Litigation and Collections

GE Capital Franchise Finance
11.2001 - 09.2016

Associate of Arts - Merchandising, Sales, Marketing

Berkeley College

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