Kellie Brown
Weskan,MA
Summary
Dynamic Chief Operating Officer with a proven track record at The Boys & Girls Club of Greater Westfield, Inc., excelling in operations management and strategic planning. Spearheaded initiatives that reduced employee turnover significantly while fostering a culture of collaboration and continuous development. An adaptable leader committed to achieving organizational goals through effective communication and performance management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Chief Operating Officer/Licensee
The Boys & Girls Club of Greater Westfield, Inc.
02.2000 - Current
- Oversee day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversee day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Ensured regulatory compliance by developing policies in line with State best practices to mitigate risks associated with legal or ethical violations.
- Drastically reduced employee turnover by developing comprehensive talent management and employee engagement strategy.
Education
Bachelor of Arts - Applied Psychology
Bay Path University
East Longmeadow, MA12-2010
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Executive leadership
- Compliance management
- Performance management
- Human resources management
- Cross-functional collaboration
- Cost savings and reduction
- Risk management
- Operations oversight
- Business administration
- Personnel development
- Financial management
- Management
- Organizational development
- Recruitment and retention
- Marketing
- Planning and execution
- Policy development
- Budget administration
- Long-range goal setting
- Operations administration
- Leadership and people development
- Relationship and team building
- Effective communicator and public speaker
- Management team leadership
- Adaptable and flexible
- People and culture
- Approachable leader
- Policies and procedures
- Program oversight
- MIssion and vision
- Budget planning
- Goal setting
Certification
- COO-C - Chief Operations Officer - Certified
- American Red Cross instructor
- Licensee for the Department of Early Education and Care
Timeline
Chief Operating Officer/Licensee
The Boys & Girls Club of Greater Westfield, Inc.
02.2000 - Current
Bachelor of Arts - Applied Psychology
Bay Path University
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