Kellie Brown
Salt Lake City,UT
Summary
Dynamic professional committed to career growth through extensive experience in leadership and customer service. Proven ability to foster strong relationships and enhance team performance, driving organizational success. Eager to leverage skills in a challenging environment that values innovation and collaboration. Dedicated to delivering exceptional results while continuously seeking opportunities for personal and professional development.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Comfort Inn & Suites
05.2025 - Current
- Oversee day-to-day hotel operations, including front desk, housekeeping, and maintenance coordination.
- Assist the General Manager with budgeting, staffing, and performance reviews.
- Resolve guest concerns and ensure a high level of guest satisfaction and service quality.
- Support hiring and training of new employees; maintain compliance with brand standards and safety protocols.
- Monitor inventory levels, order supplies, and maintain operational efficiency across all departments.
Front Office Manager / Guest Service Agent
Tru by Hilton Airport
06.2024 - 05.2025
- Led front desk operations and supervised daily workflow and guest interactions.
- Created staff schedules, ordered and tracked inventory for the gift shop, and maintained supplies.
- Trained and mentored new front desk staff to meet and exceed service standards.
- Handled guest check-ins, resolved issues, ran daily reports, and supported team collaboration.
Parts Driver
Karl Malone Chevrolet
09.2022 - 09.2023
- Delivered parts across the Salt Lake Valley in a timely and accurate manner.
- Provided administrative support during slower periods, including filing and data entry.
Guest Service Agent / Shift Supervisor / Sales Coordinator / Shuttle Driver
DoubleTree Suites
08.2016 - 12.2020
- Served in a variety of roles including MOD, evening shift lead, and temporary sales coordinator.
- Addressed guest issues, trained new front desk staff, and provided departmental support.
- Acted as backup shuttle driver and assisted in maintaining operational flow during high-demand hours.
Education
No Degree - General Studies
College of Eastern Utah
Price, UTSkills
- Staff management
- Inventory control
- Operations management
- Staff development
Timeline
Assistant General Manager
Comfort Inn & Suites
05.2025 - Current
Front Office Manager / Guest Service Agent
Tru by Hilton Airport
06.2024 - 05.2025
Parts Driver
Karl Malone Chevrolet
09.2022 - 09.2023
Guest Service Agent / Shift Supervisor / Sales Coordinator / Shuttle Driver
DoubleTree Suites
08.2016 - 12.2020
No Degree - General Studies
College of Eastern Utah
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