Kellie Burke
Tampa,FL
Summary
Motivated Fraud Analyst touting 1 year of expertise investigating suspicious activity for Banking company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Over 7+ years of customer service experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Bank of America
10.2022 - Current
- Prevention and detection of potential fraud on clients bank account
- Creating fraud claims on behalf of clients
- Analyzing transaction patterns on accounts to identify fraud
- Communicating clearly and effectively with clients regarding their bank account
- Working in high volume call center setting taking 60+ calls daily.
- Initiating billing disputes.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Pest Control Technician
HomeTeam Pest Defense
11.2021 - 10.2022
- Inspected premises to identify infestation source and extent of damage to property, wall and roof porosity and access to infested locations
- Studied preliminary reports or diagrams of infested areas and determined treatment type required to eliminate and prevent recurrence of infestation
- Recommended treatment and prevention methods for pest problems to clients
- Directed or assisted other workers in treatment or extermination processes to eliminate or control rodents, insects, or weeds
- Recorded work activities performed.
Water Safety Instructor/Lifeguard
Discovery Cove Orlando
05.2021 - 11.2021
- Examined injured persons and administer first aid and cardiopulmonary resuscitation using training and medical supplies and equipment
- Rescued distressed persons using rescue techniques and equipment
- Provided assistance with staff selection, training and supervision
- Instructed participants in swimming and other recreational activities and provided safety precaution information
- Contacted emergency medical personnel in case of serious injury
- Warned recreational participants of inclement weather, unsafe areas and illegal conduct.
Sterilization Technician
Dentique dental office
06.2014 - 01.2017
- Organized and assembled routine and specialty surgical instrument trays and other sterilized supplies
- Checked sterile supplies and ensure they are not outdated
- Operated and maintained steamed autoclaves, keeping record of loads completed, items in loads and maintenance procedures performed
- Cleaned instruments to prepare for sterilization.
Education
Associate of Arts -
St Petersburg College
St. Petersburg, FL05.2024
High school diploma -
Daytona State College
DeLand, FL05.2019
High School Diploma -
Deland High School
Deland, FL05.2013
Skills
- Conflict management
- First aid
- CPR
- Relationship management
- Supervising experience
- Mentoring
- Organizational skills
- Computer literacy
- Time management
- Customer relationship management
- Fraud Prevention and Detection
- Telephone Etiquette
- Data Analysis
- Verbal and Written Communication
- Fraud Investigations
- Training Junior Team Members
- Dispute Resolution
Accomplishments
- Supervised team of 10 staff members.
- Chosen to be a coach/proctor for the fraud department after only 6 months to assist with the training of new hires/upskill classes.
Certification
- First Aid Certification
- CPR Certification
- Lifeguard Training
- AED Certification
Timeline
Fraud Analyst
Bank of America
10.2022 - Current
Pest Control Technician
HomeTeam Pest Defense
11.2021 - 10.2022
Water Safety Instructor/Lifeguard
Discovery Cove Orlando
05.2021 - 11.2021
Sterilization Technician
Dentique dental office
06.2014 - 01.2017
Associate of Arts -
St Petersburg College
High school diploma -
Daytona State College
High School Diploma -
Deland High School
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