Kellie Burroughs

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Developed business plan, processes and procedures to provide superior Product or Service to customers.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Fostered strong professional network and partnership building skills to connect with quality leads.

Cleaned properties for sale monthly

Oversaw trash out jobs

• Contributed to team success through effective communication and cooperation with coworkers and management.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
• Cleaned furnished apartments after guest check out
• Cordinate with guest to check them into there apartment.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Formulated policies and procedures to streamline operations.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Strengthened vendor relationships through regular communication and timely coordination of services.
• Dispatched service technician

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Assisted in budget preparation, ensuring alignment with financial goals.